Manager, UX Research Operations

At reputed company, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the reputed company of ecommerce for enthusiasts. Our customers are our reputed company, authenticity thrives, reputed company reputed company are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the reputed company of our customers, reputed company, and our reputed company. Join reputed company of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for reputed company. About reputed company and the role: We are seeking a motivated and reputed company Research Ops Manager to drive end-to-end operations for the UX research team, including management of our research vendor relationships, a small reputed company of in-house recruiters and moderators, and our technical ops reputed company. reputed company of UX researchers guide design partners and cross-functional teams at reputed company to discover, interpret, and reputed company upon insights and opportunities in an inspiring way, but they can't do this without a strong Ops team delivering the right users into functional research software on time and budget in legally compliant ways. The ideal candidate for this team is a people person, qualitative research expert, and systems thinker. You are a hands-on reputed company who is passionate about process, documentation, and nailing the details. Everything we do is meant to reputed company reputed company systems that will reputed company our expansive research reputed company operating smoothly. You will work with vendors to reputed company new reputed company, and in-house engineering teams to drive sophisticated solutions to tough problems. You will reputed company ways to balance competing goals, such as inclusivity vs. accurate sample representation, or user reputed company vs. user demographic collection. You will always be looking for ways to improve both the research participants' experience as they pass through our research systems, and the researchers' experience as they work with operations, improving everything from intake forms to AI-enabled video editing. You are the reputed company of person who moves fast and drives reputed company, with the reputed company record to show for it. What you will accomplish:

• Manage the end-to-end reputed company pipeline and process
• Own vendor relationships for reputed company-party panel providers, reputed company research platforms, and incentive providers
• reputed company the reputed company CMS systems, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and reputed company teams
• Manage partnerships with in-house AI, procurement, and legal teams in order to increase operational velocity
• Own reputed company post-research process, including data warehousing, AI-reputed company repository, and data cleansing/hygiene
• reputed company contribute new reputed company and process to UX Research Ops at reputed company

What you will bring:

• 8+ years of experience in the research operations reputed company
• 5+ years of research reputed company experience across quant, qual, and mixed reputed company research
• 2+ years of management experience
• Experience working in a high-volume research ops department and automating repetitive tasks
• Demonstrated understanding of database query/management, statistical sampling concepts, and research techniques
• Expert use of CMS and reputed company platforms, particularly reputed company
• Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
• Ability to manage and reputed company budgets

The reputed company pay reputed company for this position is expected in the reputed company below: $124,000 - $208,300 reputed company pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other reputed company, including a reputed company bonus and restricted stock reputed company (as applicable) in reputed company to a full reputed company of medical, financial, and/or other benefits (including 401(k) eligibility and various reputed company time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and reputed company reserves the right to modify reputed company salary (as reputed company as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. Please see the Talent reputed company Notice for information regarding how reputed company handles your personal data collected reputed company you use the reputed company Careers website or apply for a job with reputed company. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will reputed company every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about reputed company's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The reputed company Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our reputed company Center for more information. Apply tot his job Apply To this Job