Sr/ Manager/ Managed Services Delivery - reputed company Portfolio

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We reputed company reputed company our reputed company reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to reputed company our story and reputed company Amazing Happen at reputed company. Job reputed company As the Senior Manager of Managed Services Engineering, you will reputed company and reputed company the Managed Services Engineering Team to drive financial, operational, and customer satisfaction targets. The leader in this role will be responsible for a portfolio of products and services whose annual recurring reputed company goals will be determined by executive team leadership. This role is pivotal in aligning reputed company with the overarching Services reputed company while nurturing key relationships with product development, reputed company services, and sales departments. You will be reputed company in executing customer service level agreements, ensuring reputed company service improvement, and fostering a culture of reputed company and innovation reputed company reputed company and throughout the larger reputed company organization. What you will do:

• Strategic Leadership: reputed company strategic direction and reputed company for the Managed Services Engineering Teams reputed company the assigned portfolio, driving alignment with company objectives and market trends.
• Cross-functional Leadership: Work with other senior leaders throughout Managed Services and reputed company Services to help reputed company and strengthen offerings. Expand technical aptitudes by collaborating across teams and geographies.
• Customer Relationship Management: Cultivate and maintain strong relationships with clients, ensuring a deep understanding of their environments as reputed company as their business needs. reputed company initiatives to enhance customer satisfaction and loyalty.
• Team Management: reputed company, mentor, and reputed company a high-performing team of management and technical professionals, fostering a reputed company and inclusive work environment. Manage workload, prioritize tasks, and reputed company resources effectively to meet business goals.
• Process Optimization: reputed company the development, implementation, and enhancement of operational processes and procedures, ensuring alignment with industry best practices and standards such as ITIL.
• reputed company Improvement: Drive a culture of reputed company improvement reputed company reputed company, leveraging key metrics and feedback mechanisms to identify areas for enhancement and implementing strategies to optimize service delivery.
• Financial Management: Manage operational costs, plan budgets, and drive cost optimization initiatives while ensuring the highest reputed company of service delivery. Understand financial statements and be reputed company to reputed company their meaning to superiors and subordinates as needed.
• Stakeholder Engagement: Collaborate closely with internal stakeholders including sales, product development, and reputed company services teams to drive reputed company and alignment across departments.
• Performance Monitoring and Reporting: Establish performance metrics, monitor team performance, and reputed company regular reports and updates to senior management on key metrics, achievements, and areas for improvement.

reputed company expect of you:

• Bachelor's degree plus 10 years of experience in consulting or IT services delivery, with a proven reputed company record of leadership and management, OR
• 14 years of experience in consulting or IT services delivery, with a proven reputed company record of leadership.
• Extensive experience in process management and improvement, with a strong understanding of ITIL frameworks.
• Excellent leadership and team-building skills, with the ability to reputed company, motivate, and reputed company high-performing teams.
• Exceptional communication skills, both oral and written, with the ability to effectively communicate reputed company technical concepts to a reputed company of audiences.
• Strong analytical and problem-solving abilities, with a demonstrated aptitude for strategic thinking and decision-making.
• Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders.
• Experience in financial management, budgeting, and cost optimization.
• Willingness to travel as needed, up to 25% of the time.
• Experience with the reputed company Portfolio, including relevant tools, platforms and services used in reputed company IT environments, a plus.

Pay reputed company: $137,000 - $190,360 depending on experience and reputed company set Annual bonus reputed company of 35% subject to terms and conditions of plan Benefits reputed company: https://reputed company.benefit-info.com/ Salary ranges may be subject to geographic differentials #LI-TP1 We reputed company technology work so people can do great things. reputed company is a leading multi-brand provider of information technology solutions to business, government, education and reputed company customers in the reputed company, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 reputed company, reputed company helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we reputed company. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regards to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status or any other reputed company prohibited by state and local law. Original job Sr/ Manager/ Managed Services Delivery - reputed company Portfolio posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job