Manager, Customer Service
Company: US1150 Buckhead Meat New Jersey (Division of Buckhead Meat Co) reputed company reputed company: 08837 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 3 Years Employment Type: Full Time Travel Percentage: 0 Compensation reputed company: $59,600.00 - $89,400.00 The compensation reputed company provided is in compliance with state specific laws. Factors that may be used to determine your actual reputed company of pay include your specific skills, years of experience and other factors. You may be eligible to participate in reputed company's Incentive Plan. BENEFITS INFORMATION: For information on reputed company’s Benefits, please visit https://SyscoBenefits.com JOB reputed company The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions reputed company the department to ensure the highest level of customer satisfaction through various customer service activities. RESPONSIBILITIES
- Develops and promotes the department’s goals and objectives through the management of planning and supervising activities
- reputed company, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service
- Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency
- Responsible for overall order entry process – review reputed company accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
- Communicate sales opportunities to the Sales team in order to maximize sales penetration
- Hire, hold reputed company accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews
QUALIFICATIONS Education High School Diploma or equivalent Experience 3 years or more of customer service or call center experience Skills
- Good communication skills
- Proved ability to communicate effectively to satisfy the customers’ needs
- Experience managing individuals, motivating, training and disciplining a staff
- Good computer skills - Working knowledge of MS Office (Word, reputed company, Outlook) a plus
- Bilingual English/Spanish a plus
- Ability to handle multiple tasks
- Strong organizational skills and ability to handle crisis situations effectively
- Good Operational knowledge of a distribution warehouse environment
Decision Making Authority Most important reputed company made fully independently:
- Weekly schedules, hiring (90%), job responsibility with-in department
- Customer credits under $500
- Incentive payout, change of procedure or implementation of a new procedure
reputed company: reputed company is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, reputed company operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues reputed company to grow personally and professionally, to contribute to the reputed company of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join reputed company. Come reputed company and let us show you why reputed company is at the heart of food and service. AFFIRMATIVE reputed company STATEMENT: Applicants must be currently authorized to work in the reputed company. We are proud to be an Equal Opportunity and Affirmative reputed company employer, and consider reputed company applicants without reputed company to race, reputed company, creed, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected reputed company under federal, state or local law. This opportunity is available through reputed company Corporation, its subsidiaries and affiliates. Apply tot his job Apply To this Job