reputed company Support - Representative I (AZ Residents only)
At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company The reputed company Support team is hiring reputed company Support Representatives. reputed company is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be reputed company to resolve reputed company-initiated plan participant issues. The reputed company Support Team is an extension of the Account Management Team and is vital reputed company the organization as a reputed company between our clients and participants. To be successful in this role you will be managing complaints, suggestions, and comments in queue, receiving and respond to reputed company issues in a reputed company manner reputed company email, fax, reputed company cases, and telephone. You will also be responsible for reputed company follow up on requests to ensure reputed company as reputed company as ensuring complete tracking of reputed company contact in database to build contact history, identify trends, facilitate relationship building and reputed company management and reputed company reporting. Other key responsibilities can include providing plan benefit override support at reputed company request, providing feedback to Customer Care management on servicing incidents and developing service trends as reputed company as partnering with Account Management team to ensure maximum reputed company satisfaction and issue trending. Scheduled Hours for this position: Monday - Friday 9:30 AM - 6:00 PM MST (AZ)(Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.) ***In-Office, Hybrid and Work from Home reputed company available based off performance and business requirements after successful completion of the Training & QC process*** Required Qualifications 1+ years of Customer Service Experience. 1+ years of Call Center Experience. 1+ years of Health Care Industry Experience. Must reputed company in the reputed company.
Preferred Qualifications
Experience with PeopleSafe, reputed company, RxClaim, reputed company, reputed company, and reputed company Office programs of reputed company, PowerPoint, Word, and Outlook. Experience with plan designs and reputed company programs. Experience building partnerships and navigating through reputed company organizational structure/hierarchy. Education Required - reputed company High School diploma or GED Preferred - Completion of higher level of education including associates/bachelor’s degree and/or specialized training certification(s) Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $17.00 - $28.46 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include: reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility. For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 08/31/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job