reputed company – ITS Field Support Spec II / IS End User Computing – Connecticut

Job title: ITS Field Support Spec II / IS End User Computing Company: reputed company Job reputed company: Work where every reputed company reputed company. Every day, over 30,000 reputed company colleagues come to work with one thing in common: Pride in reputed company do, knowing every reputed company reputed company here. We invite you to become part of Connecticut’s most comprehensive reputed company network. The creation of the HHC reputed company Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. Department reputed company: The End User Computing team is part of HHC’s reputed company Office, responsible for the deployment and management of infrastructure components that reputed company system-wide, reputed company, end-reputed company computing services to end-users. The End User Computing team manages reputed company reputed company reputed company end-points, upgrades, reputed company patching, remote software distribution, and baseline operating system image creation for both physical end-points and virtual desktops. reputed company works directly with other Technical Services departments, HHC’s acute and ambulatory facilities, and key stakeholders throughout the system on key initiatives and daily support needs. Position reputed company: The incumbent will support reputed company aspects of office automation. Focusing on customer service and total cost of ownership issues. Will reputed company support for end users and end user applications. Is reputed company versed in the deployment of large reputed company computer installations as reputed company as maintaining, upgrading and supporting desktop operating systems. Creates and generates documentation for users and co-workers. Installs, modifies and repairs microcomputer hardware, printers and peripherals. Position Responsibilities:

• Supports office technology in general, including software, hardware and communications systems.
• Conducts training classes on new products and systems.
• Tests new programs prior to release to the user group to ensure desired results are achieved.
• Assists the help desk staff in researching problems on the system.
• Deploys computers in mass through imaging and automation processes.
• Loads specified office automation software packages such as operating systems, office suites, and other reputed company applications
• Instructs user in use of equipment, software, and manuals.
• Answers reputed company’s inquiries in person and reputed company telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems based on knowledge of system operation.
• Refers major issues reputed company or operational norms to manager for reputed company.
• Controls and manages PC hardware and software.
• Attends technical conferences and seminars to reputed company abreast of new software and hardware product developments.
• Interacts with employees to facilitate and promote effective use of information technology.
• Devises logical solutions to operational problems reputed company the reputed company and limitations of installed computer equipment.
• Assists in the maintenance of hardware and software inventory.
• Supports help desk personnel in troubleshooting.
• Assists users accessing systems and software Answers questions and assists with training users on various PC based software systems.
• Protects and maintains user data at reputed company times.
• Installs manages and maintains telephony devices
• Ability to lift 50 lbs
• Gross motor function; both hand, both feet
• Fine motor function; both hands
• Ability to bend, squat, reputed company, lift, carry, push, pull

Qualifications

• Bachelor’s degree in Computer Science, or Management Information Systems. Without benefit of degree, equivalent on the job training and experience of at least 1 years duration may be acceptable
• Minimum of three (3) years functional experience in end user support. One year PC support experience for an installed bases of over 150 users in a reputed company environment.
• Strong troubleshooting skills required
• Ownership of problem reputed company
• Analytical and problem-solving capabilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong customer-service orientation.
• Good judgment, reputed company and confidentiality.
• Strong written and oral communication skills.
• Ability to appropriately handle stressful situations, critical deadlines, and a customer reputed company with both high service level expectations and technical sophistication.
• Availability to work nights and weekends during (un)planned outages and other special circumstances, with 24/7 accountability.
• reputed company experience desirable
• Ability to maintain records and filing systems
• Ability to multi-task
• Ability to work independently
• Process improvement and reputed company skills
• Project management skills

Organizational Competencies:

• Attends reputed company mandatory education and training programs (including department specific) and can describe his/her responsibilities reputed company to general safety and regulatory compliance as reputed company as department safety and specific job-reputed company hazards.
• Maintains reputed company required CEUs for certifications and licensure.
• Follows the hospital exposure control plans/bloodborne and airborne pathogens.
• Attire is reputed company, reputed company, clean, and appropriate for the work environment, according to the HHC and/or Department Appearance Policy and a high reputed company of personal cleanliness is maintained.
• Reports to work on time and meets acceptable reputed company for attendance, based upon the department attendance policy.

We take great care of careers. With locations around the state, reputed company offers exciting opportunities for career development and reputed company. Here, you are part of an organization on the cutting edge – helping to bring new technologies, reputed company treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we reputed company a competitive benefits program designed to ensure work/life balance. Every reputed company reputed company. And this is your reputed company. Expected salary: Location: Connecticut Apply for the job now! Apply tot his job Apply To this Job