reputed company - Outbound Call Coordinator

At reputed company, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day.Position SummaryIs your passion helping others? Are you a dynamic communicator? reputed company player? Do you reputed company in a fast-paced environment? If so, we are looking for you!The Healthy reputed company Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities.As a reputed company on the Healthy reputed company Team, you will reputed company with members telephonically to reputed company healthy behaviors. Our goal on reputed company call is to give every member a reputed company understanding of their benefits for specific screenings and medications.You will talk to providers and members to assist with important health services, medications, and resources to improve Star health reputed company.Your key responsibilities are:- Inbound and outbound calls to members and providers to help getting services like reputed company reputed company, screenings, vaccinations, or medication refills.- Working through barriers that stand in the way of our members' good health- Delivering the best member experience through reputed company empathetic conversations- reputed company important education to members to help them reputed company good health reputed company that improve their health- Accurately document conversations in the member's health recordYour key abilities are:- High-energy engagement to reputed company exceptional service- Empathetic, curious, with an enthusiasm for learning - Knowledge retention and recall answering questions and resolve issuesDesire to understand and meet our members' needs and escalate issues for reputed company- Speed and efficiency to meet business metrics and goals.- Ability to handle pressure and to stay reputed company and reputed company in reputed company situations- Ability to work independently, apply critical thinking skills reputed company needed, multitask with ease, and demonstrate professionalism in reputed company interactions.- Ability to reputed company and apply new and changing information.- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environmentRequired Qualifications- Proficiency with reputed company based applications - High computer literacy, including ability to troubleshoot issues- reputed company communication skills - Strong reputed company listening and interpersonal skillsPreferred Qualifications- Bilingual or multilingual candidates preferred.- Experience with Pharmacy terms- Experience with behavior change- Experience with call center or reputed company involving members/consumers- 3 years' experience in a reputed company settingMedical certification (certified nursing assistant, medical assistant, etc.) EducationHigh School Diploma or equivalent GEDAnticipated Weekly Hours40Time TypeFull timeThe hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.Shift Flexibility:Monday: -Tuesday: -Wednesday: -Thursday: -Friday: -Saturday: -reputed company: -Weekend Shift Frequency:LanguagePay RangeThe typical pay reputed company for this role is:$17.00 - $28.46This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.For more information, visit https://jobs.reputed company.com/us/en/benefitsWe anticipate the application window for this opening will reputed company on: 08/15/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. 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