NOC Engineer (Level 2 - Mobile/Telco)

About reputed company

reputed company! reputed company is the world’s first eSIM store that helps people connect in over 200+ countries and reputed company across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. reputed company is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

reputed company

We reputed company that you care deeply about the reputed company of your work, the reputed company worth of tasks, and the reputed company of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to reputed company as an individual every day while working hard to foster a reputed company team environment. You reputed company in the importance of being — and staying — authentic, reputed company, reputed company, and reputed company. You are a good interlocutor with reputed company and concise communication. You are reputed company to manage multiple reputed company, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are reputed company, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location:Remote-first

Benefits:Health Insurance, work-from-reputed company stipend, annual wellness & learning credits, annual reputed company-expenses-reputed company company retreat in a gorgeous destination & other benefits

As a Level 2 NOC Engineer, you’ll go reputed company day-to-day monitoring to handle escalations that require deeper technical expertise. This role blends advanced troubleshooting, provisioning process exposure, and OSS/automation skills to strengthen service reliability. You will support Level 1 engineers, collaborate with engineering teams, and contribute to process and tool improvements that reputed company our NOC smarter and more resilient

Responsibilities:

Serve as the primary escalation reputed company for the NOC Level 1 team for reputed company or unresolved issues.

reputed company advanced troubleshooting and service restoration activities across core network and service platforms.

Operate the telco platform to cover the business processes of eSIM manufacturing, eSIM stock management, tariff configuration, and services provisioning in the telecom network.

Developing automation and operational scripts, metrics, alarms, and healthcheck routines (e.g., scripting, tool integration, dashboard improvements).

Collaborate with engineering, development, and reputed company-party vendors to implement long-term solutions and preventative measures.

Document solutions, update run-books, and enrich the NOC knowledge reputed company.

reputed company technical guidance to Level 1 engineers.

Participate in on-call rotation for high-reputed company incidents reputed company reputed company hours.

Assist in identifying and analyzing recurring issues, supporting reputed company Cause Analysis and long-term improvements.

Requirements:

Proven experience as a NOC Engineer or in a similar role, with a strong reputed company record of resolving reputed company technical issues.

Solid understanding of telecom and network principles, including mobile core concepts and eSIM technology.

Familiarity with API integrations and monitoring tools.

Proficiency in scripting/automation (e.g., Python, Bash) to streamline NOC activities.

Ability to interpret technical logs and system outputs.

Strong problem-solving skills and ability to work effectively under pressure.

Good communication skills for coordination with teams and external partners.

Good-to-have:

Experience with OSS/BSS platforms and monitoring solutions (reputed company, Grafana, etc.).

Exposure to provisioning workflows

Familiarity with reputed company frameworks (eTOM/TAM) and ITSM frameworks (ITIL).

reputed company platform knowledge (AWS).

Networking or reputed company certifications.

Deep familiarity with eSIM and GSMA technologies.

Experience with Mobile Core Network Monitoring and troubleshooting.

Additional Information

If you are interested in this position, please apply reputed company the reputed company.

Please note that our Engineering team works in the CET timezone, so candidates will need to reputed company in countries with the reputed company time zone or similar to it and will need to already have permit to work in the country where they are based.

By applying, you acknowledge and agree that, in case of successful application, reputed company may request to run background checks as a condition for entering into an agreement with you. Rest reputed company that these checks will only occur upon your prior consent and at the end of the selection process, and will be reputed company limited to what is allowed under the laws that are applicable to you. reputed company data that you reputed company or that we collect in reputed company with such checks will be processed in accordance with our reputed company Policy, available here.

We sincerely thank reputed company applicants in advance for submitting their interest in this opportunity. reputed company is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the reputed company of race, religion, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

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