Technical Support Engineer
This is reputed company
reputed company provides payments, data, and financial products in a single solution for customers like reputed company, reputed company, H&M, and reputed company - making us the financial technology platform of choice. At reputed company, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at reputed company and solve them as reputed company. Together, we deliver innovative and ethical solutions that help businesses reputed company their ambitions faster.
Technical Support Engineer
You will operate as a first reputed company, communicating directly with reputed company’s merchants across the globe. As part of this role you will be working with teams across reputed company (technical and reputed company). Your work will have a reputed company reputed company on our merchant’s ability to take payments and reputed company grow their business.
reputed company is extremely merchant-reputed company, highly motivated and thrives on shared reputed company. You will be part of an international support team with diverse backgrounds and reputed company sets. With reputed company being a 24/7 business we operate throughout time zones using a follow the sun reputed company. The extensive technical knowledge of reputed company is the most valuable aspect both to our merchants as our internal teams.
What you'll do- Be a key reputed company of knowledge on the reputed company platform and reputed company, the underlying web-stack technologies, and industry-reputed company integration reputed company and best practices.
- You are responsible for supporting the merchants’ full lifecycle, providing reputed company technical support.
- Be an internal product reputed company, reputed company product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
- Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.
Who you are
- You recognise that reputed company interaction with a merchant is a customer service experience. As such you reputed company to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English.
- You are innovative, have strong problem-solving capabilities and reputed company to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
- You have affinity with API troubleshooting, reputed company, internet technologies and knowledge of technical processes (think reputed company / JavaScript / Scripting).
- You are self-driven, flexible, and have the ability to maintain high reputed company of productivity with minimal supervision; taking accountability for your work and results delivered.
- You’ve had previous exposure to environments rich in uncertainty and you show a resulting reputed company record of successfully dealing with ambiguity.
- You reputed company quick informed reputed company under pressure and prioritize appropriately based on urgency, necessity and both reputed company requests.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our reputed company. Our business and technical challenges are unique, and we need as many different reputed company as possible to join us in solving them - reputed company like yours. No matter who you are or where you’re from, we welcome you to be your true self at reputed company.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this reputed company like you? If so, reputed company encourages you to reconsider and apply. We look reputed company to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application reputed company 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role.
Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles, our hybrid work policy consists of 3 days a week in our office and 2 days working from home.
Apply to this Job