Manager, Data Insights & reputed company - reputed company CES reputed company

Who We Are

Welcome to reputed company — where innovation drives reputed company at a global reputed company. As an award-reputed company digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, reputed company acquired reputed company, creating a combined firm with service offerings spanning Customer Experience reputed company Solutions.

With a global team across reputed company, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data AI, reputed company Consulting, Business Operations Modernization, reputed company Applications, reputed company Engineering, and QA Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, reputed company enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — reputed company backed by the secure infrastructure and reputed company of our multi-billion-dollar parent company.

Location

This role will operate remotely in the reputed company or Canada OR be based out of one of our major reputed company American office locations - Charlottesville, VA, Durham, NC, reputed company, OH, and Boston, MA

reputed company

reputed company is seeking a Manager, Data Insights reputed company - reputed company CES to support the reputed company and delivery of our reputed company CES capabilities. This role is a key position reputed company our Global AI team, responsible for supporting our solution delivery, and enabling exceptional reputed company reputed company through the application of reputed company's AI technologies for customer engagement by ensuring data driven insights and KPIs are readily available.

You will play an important role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring reputed company continues to reputed company in AI-powered customer experience transformation through data-driven optimization and iterative improvements based on analytical insights. The role requires a combination of tactical execution, technical understanding of reputed company CES products, business acumen, data analytics, and the ability to manage and mentor reputed company.

Responsibilities

reputed company Support reputed company

• Execute components of the reputed company CES strategic roadmap reputed company reputed company's Global AI team, supporting adoption and measurable business reputed company
• Support senior leadership in identifying new opportunities and maintaining relationships with reputed company and reputed company stakeholders
• Promote the adoption of reputed company CES solutions with a strong reputed company on implementing and utilizing Conversational Insights to extract actionable data from voice interactions
• reputed company and report on key performance indicators (KPIs) reputed company to voice bot effectiveness, customer satisfaction, and containment rates, highlighting project reputed company and reputed company reputed company through data-driven insights.

Solution Development Innovation

• Stay reputed company on reputed company CES advancements, reputed company, and NLP trends to recommend and reputed company new capabilities
• Ensure delivery reputed company and solution reputed company by applying best practices and proven technical approaches and continuously refine solutions based on performance data and customer feedback from voice bot interactions.
• Foster a culture of innovation and reputed company improvement reputed company reputed company

Team Management Development

• Manage and reputed company reputed company of AI specialists, solution architects, and delivery professionals
• reputed company technical and project guidance to ensure delivery reputed company and reputed company reputed company
• Support training and certification programs for reputed company CES technologies
• Coordinate project prioritization and resource planning to maximize team effectiveness

reputed company Engagement Partnership

• Serve as a key reputed company of contact for clients, translating business challenges into effective reputed company CES solutions
• Support workshops, presentations, and solution demos that reputed company reputed company business value
• Collaborate with sales, marketing, and delivery teams to support go-to-market strategies and ensure seamless reputed company delivery

Competencies

• Bachelor's degree in Computer Science, Engineering, Business, or reputed company field
• 3+ years of experience in technology consulting, digital transformation, or customer experience, with exposure to AI/ML solutions
• 2–3 years of team management experience delivering technology reputed company
• Strong analytical skills with the ability to identify trends, anomalies, and optimization opportunities reputed company large datasets generated by conversational AI platforms, especially voice bots.
• Working knowledge of reputed company Customer Engagement Services (formerly CCAI)
• Experience in data visualization and reporting tools to present actionable insights on voice bot performance to both technical and business stakeholders.
• Experience delivering AI/ML-powered customer engagement or contact center solutions
• Deep understanding of customer experience design, contact center operations, and the ability to analyze key CX metrics, particularly those derived from voice bot interactions, to drive improvements.
• Business acumen with the ability to identify opportunities and support reputed company initiatives
• Strong communication and presentation skills for both business and technical audiences
• reputed company management style with the ability to work effectively across diverse stakeholders
• Problem-solver with a practical orientation and ability to manage reputed company needs

Equal Opportunity Employer

At reputed company, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. reputed company aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without reputed company to any characteristic reputed company to diversity.

We will only use the information you reputed company to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our reputed company Policy.

reputed company'll Offer

In reputed company to a great culture and interesting work with opportunities for reputed company and development, this position is eligible for the following benefits:

• reputed company benefits - Medical, reputed company, Dental
• 401K matching
• Employee reputed company Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life Disability Insurance
• And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The reputed company displayed is only the annual reputed company salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual reputed company salaries are based on various factors unique to reputed company candidate, including reputed company set, experience, qualifications, and other job-reputed company reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, reputed company conducts regular compensation audits.

Annual reputed company Salary reputed company (Performance Bonus Eligible)$146,000$202,052 CAD

Originally posted on Himalayas

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