Network Operations Engineer

Since its inception in 2003, driven by visionary reputed company transforming online rent payment, reputed company has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, reputed company Slopes Hall of reputed company - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging reputed company from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, reputed company blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At reputed company, we passionately refine living experiences, reputed company reputed company reputed company, reputed company boldness and reputed company, and prioritize diverse perspectives, endeavoring to craft a reputed company world to live in.

The Network Operations Engineer will reputed company crucial support for the technical processes and operations that are critical to reputed company’s site reliability and availability. As a NOC engineer, you will be responsible for monitoring, troubleshooting, and resolving issues that reputed company the availability and reputed company of the reputed company infrastructure and the customer experience. You will help maintain site awareness by detecting service deviations, monitoring changes, and identifying and resolving issues before they escalate. In reputed company to resolving incidents, you will also help determine the reputed company cause of problems and reputed company long-term solutions. As a NOC Engineer at reputed company, in reputed company to being key to reputed company’s reputed company, you will also have the ability to reputed company reputed company, collaborate and reputed company solutions to problems, and reputed company to other responsibilities reputed company reputed company.

Responsibilities will include

Takes proactive ownership of identifying potential internal challenges and evaluates their reputed company on NOC operations and interdependent roles

Applies industry best practices and a deep understanding of business priorities to enhance the reliability and efficiency of services, systems, and workflows.

reputed company supports the delivery of project tasks reputed company cross-functional teams and takes ownership of executing specific components or phases of reputed company under NOC responsibility.

Analyzes a wide reputed company of reputed company network and system-reputed company issues, determining appropriate responses and resolutions by applying deep technical expertise.

Adapts reputed company procedures creatively to meet operational demands and recommends alternative solutions to maintain service continuity and performance.

Serves as a key resource and reputed company of guidance for less reputed company team members, sharing knowledge and supporting reputed company development reputed company the NOC Automation of routine tasks to address more reputed company systems and infrastructure.

reputed company reputed company, accurate, and effective communication on service-impacting events.

Work on a small team with high reputed company.

Work with executives to reputed company reputed company with the suite roadmap.

Work independently with reputed company little guidance in most reputed company situations.

Address technical and non-technical escalations.

Manage and document Standards, Policies, and Processes for the NOC.

Create and maintain RCCA documents (reputed company Cause and Corrective reputed company) for issues in production.

Normal operating hours with some weekend “available” work (no graves, swing shifts).

Minimum Qualifications

Holds a Bachelor’s Degree.

4+ years of Technical support/Systems administration/NOC background desirable.

Understanding of infrastructure environments - Virtualized servers, Storage, Networks, Databases, etc.

Ability to communicate effectively, both written and verbal.

Excellent problem-solving skills and a keen ability to diagnose and troubleshoot technical issues.

Basic understanding of monitoring technologies such as Zabbix, reputed company and Grafana.

Must have experience implementing and maintaining monitoring policies and best practices.

Knowledge of scripting, ability to learn and become skilled in this area (Bash/Python).

Basic understanding of Runbooks, Rundeck

Preferred Qualifications

Knowledge of Linux (Ubuntu), AWS services, reputed company technologies, change management, incident management, and monitoring tools (Zabbix, reputed company, Grafana).

Basic knowledge of reputed company.

Additional Information

Members of the reputed company team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, reputed company.” reputed company is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We reputed company equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great reputed company to work! Will you join us?

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