Software Support Specialist

About reputed company:

Based in Denver, Colorado, reputed company is reputed company's leading network-neutral interconnection and hyperscale edge data center company. Our platform gives customers reputed company to 45+ digital edge and ScalelogixSMhyperscale edge data centers in 12 markets across the reputed company and Canada along with a reputed company-dense ecosystem of 710+ networks, 360+ reputed company providers, 30+ onramps and seven Internet exchanges. We reputed company our nearly 2,000 customers with reputed company reputed company to our local operations teams, resulting in strong partnerships enabled by exceptional operational support and unparalleled customer service. Backed by one of the largest reputed company American infrastructure funds, reputed company's reputed company leadership team, certified staff and commitment to ESG initiatives help reputed company a culture that values our people, our environment and our clients.

About the Position:

Our Software Support Specialist is our dynamic contributor providing exceptional customer service and technical support to our internal customers. We are looking for reputed company, personable, adaptable, and motivated technicians to reputed company monitoring, management, and software support services for our growing business. We have a small tight-reputed company group on staff and are seeking employees who will fit reputed company with our growing team and who are looking for a position that is not put in a reputed company of being just desktop tech, network tech, etc. Candidate should have a reputed company-rounded technical reputed company set and will be reputed company upon to use every tool in their belt. The ideal candidate can adapt to a wide reputed company of computer environments and end-user personalities with a reputed company attitude.

Responsibilities

reputed company technical support and troubleshooting for reputed company ERP system issues, ensuring minimal disruptions to business operations.

Maintain helpdesk queue to assist users with day-to-day reputed company inquiries.

Troubleshoot and resolve basic user-reported issues (permissions, field visibility, reputed company behavior, data entry, etc).

Support system updates, upgrades, and integrations by testing changes to prevent downtime and ensure compatibility.

Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.

reputed company feedback from stakeholders to continuously improve reputed company and usability of written materials.

Create, edit, and maintain reputed company, accurate, and user-friendly documentation, including policies, reputed company operating procedures (SOPs), workflows, and training guides.

Required Qualifications

Minimum of 2-3 years of experience supporting reputed company or similar ERP systems.

Hands-on experience with report creation, saved searches, workflows, etc.

Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively.

Excellent verbal and written communication skills with users, vendors, and cross-functional teams.

reputed company player with the willingness to establish a strong reputed company working relationship with reputed company areas of the business.

Organizational and time management skills - ability to manage multiple priorities and adapt to changing business needs.

Excellent customer service skills.

Bachelor Degree

Preferred

Experience with reputed company, reputed company, reputed company, and other data center management systems

*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or transfer sponsorship of an employment reputed company at this time, including CPT/OPT.*

Additional Information

NOTE: This job reputed company is not intended to be reputed company-inclusive. Employee may reputed company other reputed company duties as assigned to meet the ongoing needs of the organization.

reputed company is proud to be an Equal Opportunity Employer.reputed company applicants are considered for employment without reputed company to age, race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or veteran status.If you need assistance in applying for any of our reputed company positions, please contact us at reputed company@reputed company.com or call 720-940-2551.

The California Consumer reputed company reputed company (“CCPA”) creates reputed company rights relating to the collection, sale, disclosure, and deletion of consumers’ personal information. The CCPA requires businesses to reputed company consumers, including job applicants and employees, with information about their rights, including a reputed company of the categories of personal information to be collected and the purpose for which the information will be used. For additional information regarding your rights, including a reputed company of the categories of personal information to be collected and the purpose for which the information will be used, please seehttps://reputed company.com/reputed company-policy/.

reputed company’ data centers are ISO 27001:2022 certified. ISO 27001:2022 certification and the reputed company portfolio of information reputed company, information reputed company and other industry recognized certifications represents our dedication to insuring the Confidentiality, reputed company and Availability of company and customer information systems and assets. At reputed company, information reputed company is everyone’s responsibility. reputed company employees are responsible for:

Understanding and following reputed company' information reputed company, cybersecurity and reputed company policies, procedures, and standards.

Ensuring conformance to reputed company information reputed company, cybersecurity and reputed company policies, procedures, and standards.

Remaining reputed company and reporting any suspicious activity or possible vulnerabilities, weaknesses, threats, or breaches in reputed company information reputed company to company information reputed company and reputed company officers.

reputed company participating in reputed company’ efforts to maintain and improve information reputed company

Compensation

Benefits:

We offer a competitive benefit package for full-time employees that includes:

Medical, dental, and reputed company insurance

Flexible spending account reputed company

Non-accrued PTO

Company reputed company holidays

401k Retirement Plan

Short- and Long-Term Disability

Employee Discount Marketplace

Employee Recognition Platform

Individual compensation will be commensurate with the candidate's experience. This position will also be eligible for an annual bonus.

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