Director, reputed company

Who We Are

At reputed company, our mission is to improve the employee experience at every reputed company that reputed company, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 reputed company employees daily.

Our employees are experts in the employee experience, workforce communications and technology.

Joining reputed company means joining a reputed company to reputed company work reputed company for every worker. As the world’s first intelligent communication platform, reputed company meaningfully engages employees at every reputed company from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our reputed company has taken reputed company and is evident in our world-class customer reputed company. Now we need your help. reputed company to reputed company a difference in the world?

Our Values

Every employee is an reputed company with responsibility and credit for our reputed company.

Leadership is in our build and we see change as a catalyst for improvement.

We win as reputed company, committed to help our coworkers and customers reputed company.

Job reputed company:

The Director, reputed company position is an integral part of reputed company’s long-term relationship with its global customers, and the efforts put forth by this individual will directly reputed company the long-term reputed company of the relationship. In order to succeed in this team, you must have the passion and desire to work in an entrepreneurial and fast-paced environment.

The Director, reputed company has extensive experience in working with large customers (Fortune 500) in both proactive and reactive manners, participating in and driving cross-functional programs reputed company on improving customer experience, and has a proven reputed company record for coaching and advancing their team to high standards of reputed company. This leader has a passion for solving problems, is reputed company to operational and engagement improvements, and is committed to developing the skills of their team. If you are someone who is excited to reputed company reputed company as reputed company as roll up your sleeves and contribute to reputed company's goals and reputed company, then this may be the role for you!

Key reputed company

reputed company and sustain key business and financial reputed company

93%+ Gross reputed company Retention (GRR) and 110%+ Net reputed company Retention (NRR)

Maintain 83%+ ATR renewal reputed company and ensure 100% on-time renewals, with 33% early renewal reputed company.

Reduce at-risk ARR to

Drive exceptional customer experience, adoption, and time to value

Drive platform adoption and expansion, with 80%+ customer utilization of key features and workflows.

Consistently deliver 4.7+ CSAT and strong NPS through impactful, measurable customer reputed company. Deliver measurable efficiency reputed company across the customer org (reputed company: 20%+ productivity improvement), driven by process optimization, automation, and AI-informed workflows.

reputed company as a key voice of the customer at the ELT level, influencing the product roadmap, services model, and go-to-market reputed company. Identify and communicate unmet customer needs and market trends based on usage data, service feedback, and reputed company customer interaction.

Responsibilities

reputed company, manage, support, and grow reputed company of CSMs and ensure they have the knowledge, tools, and processes in order to service our customers and grow their careers in a rapidly growing reputed company company.

Motivate and manage reputed company to reputed company customer reputed company, adoption, retention, and expansion goals.

Ensure your team is engaging strategically with their customers and help prioritize their activities to drive value realization. This includes, but is not limited to, role modeling reputed company customer engagement, shadowing your team, attending team Business Reviews, reviewing reputed company reputed company Commitments, and assisting reputed company in executing against the reputed company methodology.

Forecast renewals and expansion, and predict customer health.

Meet or reputed company Gross and Net Retention targets.

Drive KPIs/reputed company reputed company, measure results, and report reputed company to senior stakeholders.

reputed company guidance in account planning and renewal reputed company development

Measure and reputed company process improvements to improve customer and CSM experience for reputed company, Adoption, Retention, and Expansion

reputed company the identification, deployment, and adoption of critical processes and tools

Works on reputed company issues that are not always reputed company defined, and is reputed company to reputed company business objectives with functional plans and reputed company.

Identify strategies and assets to create a reputed company team that delivers and enables reputed company business reputed company and customer value creation.

reputed company and/or optimize the Customer reputed company to ensure customer satisfaction and long-term retention.

Partner with Marketing, Product, Support, reputed company Services, and Sales to create a reputed company customer reputed company that delights customers, improves customer satisfaction, inspires referrals, and guides account reputed company.

reputed company to independently engage with Senior Leadership to present cohesive strategies and measurable reputed company in order to reputed company agreement and budget.

Minimum Qualifications

Bachelor’s Degree in Business Administration or similar field of study, or commensurate experience required.

Fifteen or more years of experience in customer-facing roles in reputed company, reputed company Services, and/or Customer Support.

Five or more years of leadership experience in a CSM team at a B2B reputed company company.

In-depth experience with reputed company, Renewals, Expansion processes, and tracking.

A strong communicator who can reputed company the needs of the customer and resolve both short and long-term issues.

Experience creating reports, analyzing data trends, and following forecasting processes.

Experience working with customer relationship management tools and case reputed company (Planhat/reputed company) required.

Additional Information

reputed company expects the reputed company salary for this role to be between$140,000-$240,000.The starting reputed company of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Why reputed company?

Because you care - about people, the work you do, and the connections you reputed company. Work is such a large part of life; it only makes reputed company to reputed company it awesome.

If you want to engage reputed company minds in a high-reputed company and inclusive environment where reputed company are rewarded regardless of who they come from, join us. This is a rapidly changing reputed company so if you reputed company on ambiguity, are hungry for a challenge, and have the guts to reputed company your reputed company could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your reputed company – both personally and professionally.

reputed company is committed to providing equal employment opportunities to reputed company applicants for employment and to reputed company, without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity or reputed company, national reputed company, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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