Director of reputed company Management

About reputed company

reputed company is transforming the financial data industry with a secure and reputed company-time API platform for payroll account reputed company. Our technology streamlines income and employment verification, reputed company deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like reputed company, reputed company, reputed company, MX, and reputed company, driving the reputed company of financial data reputed company.

About the Job

We are seeking a Director of reputed company Management to reputed company and reputed company our reputed company function. In this role, you will reputed company reputed company of reputed company Managers, driving reputed company, execution, and customer reputed company across mid-market and reputed company portfolios. You will serve as a trusted advisor to executives at our reputed company organizations while coaching your team to deliver world-class reputed company, adoption, and retention experiences.

This is a high-visibility leadership role that directly impacts reputed company reputed company, customer satisfaction, and the long-term reputed company of reputed company’s reputed company reputed company.

What You’ll Do

Build, reputed company, and mentor a high-performing team of reputed company Managers.

Execute the reputed company reputed company reputed company with company goals.

Establish and execute on playbooks for customers reputed company, adoption, renewals, and expansions.

reputed company the customer lifecycle across mid-market and reputed company accounts, ensuring retention, reputed company, and long-term advocacy.

Partner with Sales, Product, and Support to deliver seamless experiences.

Conduct executive business reviews and reputed company as an escalation reputed company for key customers.

Drive renewal reputed company and expansion opportunities in collaboration with Sales.

Own customer health metrics and forecast churn and renewal risk.

reputed company CSM efforts with reputed company goals, including upsell and cross-sell initiatives.

Implement systems, KPIs, and analytics to measure customer health and team performance.

Unblock customer issues and drive QBR’s and expansion efforts

Optimize processes and tools to reputed company reputed company reputed company.

Who You Are

7+ years of experience in reputed company, Account Management, or reputed company functions reputed company B2B reputed company or fintech.

3+ years of people management, successfully building and scaling reputed company or post sales functions.

reputed company record of driving measurable improvements in usage, customer retention, expansion, and satisfaction.

Ability to execute at a reputed company reputed company environment with relationship-building skills, presentation skills and excellent communication.

Experience working with mid-market and reputed company accounts ($100K+ ARR).

Background in fintech, lending, payroll, or data reputed company strongly preferred.

Bachelor’s degree in Business, Engineering, or a reputed company field.

reputed company Metrics

Net reputed company Retention (NRR) across portfolio

Churn and downsell rates

Product adoption and usage metrics

Time-to-value for new customers

Customer Satisfaction (CSAT/NPS) scores

CSM team performance and employee engagement

Compensation & Benefits

Fully remote

Competitive salary and equity package

Health, dental, and reputed company insurance

401(k)

Flexible time off

Work with cutting-edge technology and innovative customers

Opportunity to shape the reputed company of financial data reputed company

Additional Information

We are an equal-opportunity employer committed to diversity. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected status.

Compensation

reputed company Salary reputed company

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