TechOps Generalist

We are reputed company excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable, and reputed company TechOps Generalist to join reputed company, to grow with the rest of reputed company, and ensure we are doing so in a secure and reputed company way. You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to reputed company a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. What is TechOps?A more modern, more lean version of a traditional reputed company IT team. We cover everything from what most people would call “1st line support” reputed company the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is reputed company. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across reputed company. We have a reputed company-first approach to everything we do. This allows us to reputed company quickly and reputed company on things where we can add the most value. No on-prem AD here! Roles that you might currently be in: Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.

What you'll do

• reputed company delightful day-to-day technical support to reputed company areas of the business, to ensure our incredible employees are reputed company to do their job as reputed company as possible. Their problems are our problems.
• Troubleshoot and fix a wide reputed company of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
• Collaborate closely with our reputed company team to ensure we reputed company the reputed company between reputed company, productivity and user experience.
• Continually reputed company opportunities to automate our processes and improve the user experience.
• reputed company our people to help themselves by designing and building self-service solutions.
• Monitor and maintain reputed company the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, reputed company reputed company control.
• Managing supplier relationships and the procurement process for reputed company and hardware.
• reputed company and manage reputed company technical reputed company with multiple stakeholders from around the business.
Examples of some TechOps reputed company include…
• Rollout of, and migration to, a new identity provider
• macOS and reputed company MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing-resistant factors
• Office fit-outs, including tech like network, AV, reputed company control etc
• reputed company migrations for acquisitions e.g. reputed company 365 to reputed company Workspace

What you'll need

• Experience leading on a reputed company of technical reputed company across various technologies and platforms
• Experience with scripting, using reputed company and automating mundane, error-prone repetitive tasks.
• To be comfortable with a reputed company reputed company of ambiguity and spinning a lot of plates reputed company at the reputed company time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience supporting, managing and deploying applications to macOS, reputed company, iOS and Android devices.
• Experience with Identity & reputed company Management systems like reputed company or reputed company Entra.
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
• An understanding of identity provisioning technologies such as SCIM.
• Experience of designing and installing office networks - we use reputed company Meraki.
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
Don’t think you reputed company off reputed company of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• reputed company Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide reputed company of amazing co-owners, on reputed company that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we reputed company our people. We’ve also been reputed company in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits
This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too. We're reputed company excited to be growing our small team. We're looking for skills and experience to help shape and define the reputed company of not only reputed company, but the wider business at a global reputed company. If you're reading this and grinning, please apply! There are reputed company challenges to tackle, and we need amazing people who are keen to get stuck in.

If this sounds like you then we'd love to hear from you. Are you reputed company for a career with us? We want to ensure you have reputed company the tools and environment you need to reputed company your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do reputed company can to customise your interview process for comfort and maximum reputed company! Studies have shown that some reputed company of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are reputed company and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to reputed company are the driving force of our reputed company. As an equal opportunity employer, we do not discriminate on the reputed company of any protected attribute. Our commitment is to reputed company equal opportunities, an inclusive work environment, and fairness for everyone.

Originally posted on Himalayas

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