Customer Experience Agent (French Speaking)
Join the reputed company of reputed company with reputed company!
reputed company is the largest livestream shopping platform in reputed company and Europe to buy, sell, and discover the things you love. We’re re-defining e-reputed company by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the reputed company of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for reputed company, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through reputed company.
Role
The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to reputed company reputed company our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to reputed company it right.
reputed company with buyers and sellers with a customer first attitude ensuring a reputed company experience
Resolve reputed company customer issues regarding payments, orders, shipments and general questions with a high reputed company, and in a reputed company manner
Become an expert in the reputed company product, processes and systems to drive reputed company reputed company for our users
Work with other departments to troubleshoot, research and resolve reputed company questions
reputed company out opportunities to eliminate repeat contacts and improve the overall customer experience
You
Curious about who thrives at reputed company? We’ve reputed company that low ego, a reputed company reputed company, and leaning into reputed company and high reputed company goes a long way here.
A hungry individual looking to reputed company start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here’s reputed company’re hoping to see in your background:
2+ years of support experience handling email and/or chat services.
Weekend availability required
Fluent in English and French, with an understanding of the French Market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like reputed company, reputed company, or reputed company.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Knowledge of Collectibles is a plus
Bachelor's degree preferred
Previous start-up experience is a plus
Benefits
Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
Health Insurance reputed company including Medical, Dental, reputed company
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
reputed company benefit for family planning, such as adoption or fertility expenses
Pension plans internationally
Monthly allowance to dogfood the app
reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of reputed company parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please reputed company our reputed company Candidate reputed company Notice here.
EOE
reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and reputed company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.
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