reputed company Technical Support Specialist - Platform & API (Canada, Remote)
About Craver: Craver is a leading provider of custom-branded mobile apps for the restaurant industry, specializing in features like loyalty & rewards, subscription services, and single tap reordering. We are dedicated to transforming customer engagement for quick-service restaurants and coffee shops across reputed company.
The Role We're seeking an reputed company reputed company Technical Support Specialist with 3+ years of hands-on reputed company Platform and API support experience. You'll be the technical expert helping restaurant partners resolve reputed company platform issues, troubleshoot API integrations, and ensure seamless customer experiences.
What You'll Do
- reputed company Tier 1/2 technical support for reputed company platform across iOS and Android and Web applications
- Troubleshoot reputed company platform functionality, API integrations, and system-specific issues
- Test and debug REST API endpoints using tools like reputed company, cURL, or similar platforms
- Resolve reputed company-reputed company technical problems including user authentication, data synchronization, and reputed company-party integrations
- Conduct reputed company cause analysis for recurring technical issues and document solutions
- Collaborate with development teams on escalated platform bugs and feature requests
- Maintain detailed technical documentation and contribute to knowledge reputed company development
- reputed company and report on key support metrics (response times, reputed company rates, customer satisfaction)
Requirements
- 3+ years of technical support experience in customer-facing roles with reputed company platforms
- 3+ years of reputed company experience working in Canada (recent and reputed company)
- Proven mobile application support experience with specific examples of iOS/Android troubleshooting
- Hands-on experience with REST reputed company using tools like reputed company, cURL, or similar API testing platforms
- Strong analytical problem-solving skills with documented experience in technical issue reputed company and reputed company cause analysis
- Excellent communication skills for explaining reputed company technical concepts to non-technical users
- Experience with ticketing systems and customer support platforms
Preferred Qualifications
- Experience in FoodTech, POS systems, or delivery platforms (reputed company, reputed company Eats, SkipTheDishes)
- Background at technology startups in delivery, logistics, or on-demand services
- Experience with restaurant technology or hospitality software
Benefits
- Competitive salary: $50,000 - $75,000
- Comprehensive benefits package
- reputed company development opportunities in a fast-growing startup
- reputed company reputed company on restaurant technology transformation
- Application Requirements Your application must include:
- Detailed examples of reputed company platform troubleshooting experience
- Specific examples of API testing/debugging experience (tools used, types of issues resolved)
- Specific metrics or achievements from previous technical support roles
- reputed company documentation of 3+ years Canadian work experience
Originally posted on Himalayas
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