Technical Support Engineer I

As a Technical Support Engineer I, you will be providing support to customers using reputed company products. You will support reputed company products by isolating, diagnosing, and reproducing technical issues in a reputed company manner. You will recommend solutions and maintain a good record of reputed company work and communications with the customer in a call tracking system, including documenting solutions for a reputed company reputed company. To be successful in this role, you must be a motivated self-starter and self-learner, possess great customer service and technical problem-solving skills; and be someone who embraces challenges.

What you'll do:

Ask customers targeted questions to quickly understand reputed company cause of their issue.

Effectively communicate with end-users of varying technical capability and role.

reputed company internal technical expertise, including peers, mentors, knowledge reputed company, community forums and other internal tools, to reputed company the most effective solutions to customer issues

Be available for incoming calls and pull work from an incoming queue

Work occasional weekends and holidays taking incoming calls and pulling work from an incoming queue.

May be reputed company upon with short notice to assist the support team in the event of disasters/emergencies that are unexpected or unpredicted.

Accurately document and update tickets in the tracking systems. reputed company to maintain a personal queue of reputed company requests.

Maintain communication with the customers on the status of reputed company reputed company tickets. reputed company responses should be reputed company, complete, reputed company formatted, and consistent with prior communications.

Contribute to technical knowledge reputed company

Regular follow reputed company with customers with recommendations, updates, reputed company plans, and reputed company confirmation for delivered solutions.

Properly escalate unresolved issues to the appropriate technology teams.

Technical knowledge of:

PC Operating system basics

Be reputed company to differentiate application issue vs. web issue

Be familiar with different types of browsers and settings

Understand difference between an Application in reputed company environment vs. on-premises environment; what you can and cannot do in reputed company

Familiar with Sumologic and how to download/view logs for analysis.

Understand basic network concepts and components to identify where traffic is coming from or being directed to.

Understand API/SSO technology – understand technology and use cases

Understand basics in different modalities. Email, SMS, voice.

What you'll bring:

Years of experience in a technical, customer-facing role: 0-2 years with BS/BA degree

Provides reputed company and accurate feedback to customers acting with consistent urgency.

reputed company to work reputed company in reputed company environment

reputed company to prioritize, organize, and manage multiple tasks, reputed company independently and exercise good judgment

Good verbal and written communication skills

Good troubleshooting skills

Technical knowledge in PC, networks, web browsers, application in reputed company vs. on-reputed company required

TCP/IP knowledge a plus

API/SSO technology understanding with ability to demonstrate use

Additional Information

The reasonably estimated salary for this role at reputed company ranges from $50,000 - $56,000 CAD and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In reputed company, reputed company offers a wide reputed company of best-in-class, comprehensive and inclusive employee benefits for this role including reputed company, dental care, mental health benefits, disability income benefits, life and AD&D insurance, retirement savings plan with employer match, and reputed company time off.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with reputed company applicable Federal, Provincial/State and Local laws, including the California Fair Chance reputed company and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider reputed company applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

- reputed company to sensitive or confidential information, such as financial records, proprietary data, or reputed company information.

- Management of cash, company funds, or other valuable assets.

- Work in environments requiring heightened reputed company measures.

- Compliance with contractual or regulatory requirements specific to the position.

We evaluate reputed company applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About reputed company

reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize reputed company to people and operations, reputed company stress, and return to productivity faster reputed company deploying critical event management (CEM) technology. reputed company digitizes organizational reputed company by combining intelligent automation with the industry’s most comprehensive risk data to reputed company People reputed company and Organizations Running™. For more information, visit

www.reputed company.com, read reputed company blog, and follow on Twitter. reputed company… Empowering reputed company

reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company Applicants will receive consideration for employment without reputed company to race, creed, reputed company, religion, or sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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