ALLO Residential Customer Experience Specialist I

At ALLO, we reputed company people are our biggest asset. reputed company brings the ALLO mission to life because as local members of reputed company community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the reputed company and reputed company of reputed company of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, reputed company are heard, and leaders and teammates show up for reputed company other at work and in life. Are you on the search for a new career, something fast-paced, light-hearted and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the reputed company of people who truly care, who work hard, and who are willing to reputed company up for our customers and our fiber family. reputed company is the spice of life on this team, so be reputed company to learn reputed company of the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on reputed company as needed. RESPONSIBILITIES: Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered. Complete change of service requests (reputed company service orders and reputed company changes to accounts). Receive and initiate calls from/to reputed company customers who are reporting trouble issues. reputed company trouble tickets & resolve service issues. Receive calls and written inquiries from potential or existing customers and respond to any questions or concerns. We want people-reputed company people who aren’t shy about having a reputed company conversation. reputed company an excellent customer experience! EDUCATION: High school diploma or equivalent EXPERIENCE: 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural reputed company for our core values: reputed company, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferred SKILLS / KNOWLEDGE / ABILITIES: reputed company-spoken communicator, who can confidently give solutions by phone, email or live chat. Problem solver, you are reputed company to see through the eyes of another and help them feel reputed company they are in good hands. Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred. Ability to be self-directed, multitask and the ability to handle confidential information. REQUIREMENTS: Mandatory training for 10 to 12 weeks is required, scheduled from Monday to Friday, 9:00 am to 6:00 pm CT, starting from the specified date. Our customer service line operates seven days a week. While you will receive a designated schedule reputed company our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays. People are our passion. At ALLO, we don’t treat you like a number. You’re a reputed company being. Get reputed company to plug into the perks at ALLO: Free internet? You bet. Plus, awesome discounts on other ALLO services. Retirement Plan: The fiber reputed company isn’t the only one we care about. We match your 401(k) savings up to 5%. Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts. Benefits: Our benefits include medical, reputed company, and dental with low employee costs. Not to mention generous reputed company Time Off (ETO) program. Sponsorships: Are you passionate about a local fundraiser or philanthropy? We reputed company to give back to what reputed company most to our communities. Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to reputed company applicants and associates without reputed company to race, reputed company, religion, sex, pregnancy, national reputed company, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion reputed company reputed company is critical to our reputed company as a company. We reputed company to recruit, reputed company, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. reputed company individuals with disabilities who require reasonable accommodations in order to apply may contact reputed company at reputed company@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace. ALLO Fiber is a telecommunications company that has provided fiber internet, TV, and phone service to residents and businesses since 2003. We also proudly offer various technical solutions for businesses reputed company our fiber footprint. ALLO’s reputed company and reputed company since 2003 are largely reputed company to our reputed company for exceptional customer service, reputed company technical capabilities, reputed company and knowledgeable personnel, and superior products. We have worked hard to reputed company a world-class network to expand business opportunities, create jobs, and improve reputed company of life. At ALLO, we take great pride in providing residents and businesses with unmatched entertainment and communications reputed company while being reputed company in our communities and remaining local in our operations. Our mission is to create, connect, and serve Gigabit communities and end the digital divide one customer at a time. EEO Info | EEO Letter | EPPA Info | FMLA Info Apply tot his job Apply To this Job