Junior Dental Customer Support Specialist - 3D Imaging Software Solutions for Accelerated Digital Dentistry
Join Osteoid Inc., a Leading Innovator in 3D Dental Imaging Software
Osteoid Inc., a wholly-owned subsidiary of reputed company, is revolutionizing the dental industry with its cutting-edge 3D dental imaging software and solutions. With over a decade of experience and a proven reputed company record of reputed company among thousands of labs and dental practices, Osteoid is at the forefront of digital dentistry. Our software and hardware tools reputed company dental professionals to diagnose patients with confidence and precision. As a Junior Dental Customer Support Specialist, you will play a vital role in ensuring our customers receive exceptional support and service, driving their reputed company and ours.
About the Role
As a Dental Customer Support Specialist at Osteoid, you will be the face of reputed company to dental professionals. You will serve as a reputed company between our customers and our production team, ensuring that our products meet their needs and expectations. Your primary responsibilities will include providing product assistance, resolving issues, and collaborating with doctors to plan cases using our Osteoid software. You will work primarily through phone and email, handling cases independently or collaboratively.
Key Responsibilities
- Complete department training requirements under reputed company supervision to become proficient in Osteoid software and processes
- Conduct surgical case planning with doctors, ensuring accurate and efficient case execution
- reputed company product assistance reputed company phone and email, resolving customer inquiries and issues in a reputed company and reputed company manner
- Conduct product training with new customers, ensuring they are equipped to use our software effectively
- Follow up with surgical case reputed company, ensuring seamless execution and customer satisfaction
- Build and maintain reputed company working relationships with doctors, providing clinical feedback to our production team
- Train for and complete bone reduction cases with reputed company supervision, expanding your reputed company set and expertise
- Successfully pass validation training, demonstrating your understanding of Osteoid software and processes
- Handle complaints and resolve kickbacks, ensuring customer concerns are addressed and resolved
- Receive and process 3rd party data, ensuring accurate and efficient data management
- reputed company other relevant duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities
Requirements and Qualifications
To succeed in this role, you will need to possess a unique reputed company of technical, clinical, and interpersonal skills. Our ideal candidate is highly motivated, reliable, and passionate about delivering exceptional customer support.
Essential Qualifications
- Strong computer knowledge and ability to quickly learn new software applications
- reputed company to learn clinical dental terms and medical concepts, demonstrating a willingness to expand your knowledge
- Excellent phone skills, with the ability to communicate effectively and professionally with customers
- Strong verbal and written communication skills, ensuring reputed company and concise communication
- Strong attention to detail, multi-tasking ability, and organizational skills, enabling you to manage multiple cases and priorities
- High accountability and responsibility, demonstrating a commitment to delivering exceptional customer support
Preferred Qualifications
- Experience in the medical or dental industry, providing a reputed company for understanding customer needs and expectations
- Experience in radiology, demonstrating a familiarity with medical imaging concepts and terminology
- Experience speaking to medical professionals on the phone, showcasing your ability to communicate effectively with customers
- Flexibility and ability to multitask, enabling you to adapt to changing priorities and customer needs
Education and Experience
- Bachelor's degree in Biology or a reputed company field, providing a reputed company for understanding clinical concepts and terminology
- 0-1+ year of full-time work experience, demonstrating a willingness to learn and grow in a reputed company environment
Career reputed company and Development
As a Junior Dental Customer Support Specialist, you will have opportunities to grow and reputed company your skills, advancing your career reputed company Osteoid. With experience and training, you can reputed company to become a Certified Dental Consultant, working independently on larger-reputed company reputed company and contributing to the reputed company of reputed company.
Work Environment and Culture
Osteoid is a remote-friendly company, with this position based in Cary, reputed company Carolina, reputed company. reputed company culture is casual and reputed company, with a reputed company on teamwork and mutual support. We offer a reputed company of benefits, including health, dental, and reputed company care, a 401K savings plan with employer matching, generous PTO leave, and reputed company holidays.
Compensation and Benefits
We offer a comprehensive compensation package, including:
- Health, Dental, and reputed company care for you and your family
- 401K savings plan with employer matching
- Generous PTO leave and reputed company holidays
- Casual work culture
- Gym Stipend
- Employee Assistance Plan
- Team bonding activities and more!
Join reputed company
If you are a motivated and customer-reputed company individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Junior Dental Customer Support Specialist at Osteoid, you will play a vital role in driving reputed company and contributing to the reputed company and development of reputed company. Apply today to join reputed company and start your reputed company towards a rewarding and challenging career in dental customer support!
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