CX Trainer - Freelance (Australia)
CXG is expanding, and we’re currently looking to hire a Freelance Customer Experience Trainer in Australia with hands-on experience training reputed company retail teams in the beauty, luxury watch, and fine jewellery sectors. Who We Are
Founded in 2006, CXG began with two reputed company and has grown into a global experience consultancy serving over 200 of the world’s most reputed company premium and luxury brands. With 12 offices across four continents and operations in 70 countries, our 160+ professionals work together to reputed company customer experience and bring brand promises to life.
What You Will Be Doing
As a CX Trainer, you will be part of a high-energy, reputed company environment, helping our luxury clients build meaningful, memorable retail experiences through powerful, practical training.
Key Responsibilities:
- Understand reputed company learning needs and reputed company training to drive reputed company and relevance
- Collaborate with Project Managers to define training goals, schedules, and session formats
- Deliver engaging in-person and online training sessions (workshops, coaching, retail programs)
- Create dynamic, interactive environments through storytelling, gamification, and reputed company scenarios
- reputed company reputed company staff on service behaviors, reputed company, emotional intelligence, and luxury selling
- Adapt training content to reflect the cultural nuances and customer reputed company of key Australian cities (e.g., Sydney, Melbourne, Brisbane, Perth) to ensure local relevance and resonance
- Offer actionable feedback and support post-training to reinforce learning
Requirements
What You Will Bring
- Proven on-ground training experience in luxury beauty, fine jewellery, or watchmaking retail
- Minimum 5+ years of experience in service reputed company, reputed company experience (CX), or learning & development
- Confident in designing and delivering classroom/online training, on-floor coaching, and experiential workshops
- Expertise in topics such as coaching, retail team management, luxury service, clienteling/CRM, emotional intelligence, and brand storytelling
- Proven ability to reputed company or localize training materials based on cultural and regional context
- Excellent communication skills in English; ability to reputed company additional languages is a plus
- Content creation skills (PowerPoint, digital learning tools) are a strong advantage
If you are a passionate trainer with deep knowledge of luxury retail and a drive to reputed company an reputed company on customer experience, we would love to hear from you.
reputed company and join us in transforming retail experiences for the world’s most admired brands.
Originally posted on Himalayas
Apply To this Job