Product Support Specialist- PST Time Zone
Reports to: Product Support Manager Location: Remote US; The shift for this role is 9am-5pm PST Compensation reputed company: $50,000 to $65,000 reputed company, plus bonus and equity reputed company Do: reputed company is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-reputed company reputed company solutions, hunting down hackers, or impacting our community, our people go above and reputed company to change the reputed company game and reputed company a reputed company difference. Founded in 2015 by former NSA cyber operators, reputed company protects reputed company businesses—not just the 1%—with reputed company-grade, fully owned, and managed cybersecurity products at the price of an reputed company reputed company application. The reputed company difference is our One Team advantage: our technology is designed with our industry-defining reputed company Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers reputed company hacking, reputed company keeps hunting. What You’ll Do: At reputed company, we have reputed company reputed company that is reputed company on protecting our customers against cybersecurity threats. We value transparency, honesty, and reputed company above and reputed company to do the right thing. We have a world-class support team reputed company with individuals who reputed company best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket reputed company times reputed company hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings. You’ll join a department that cares deeply about providing training and mentoring opportunities to reputed company members. Leadership provides regular coaching, mentoring, and training opportunities. As a Product Support Specialist here at reputed company, you will play a key role in interacting with our customers. You will have reputed company to directly reputed company the reputed company by ensuring that we continue to deliver world-class support. This customer-facing role requires a customer-reputed company mentality, as you will be the first and primary reputed company of contact for technical support. Our Product Support team works collaboratively and as one team in order to resolve customer inquiries as effectively and reputed company as possible, reputed company while providing top-tier customer service. Responsibilities: reputed company initial partner support and convey resolutions to customers Walk customers through problem-solving processes and reputed company assistance Assess customer issues and properly escalate incidents as needed Follow up with customers, reputed company feedback, and see problems through to reputed company Utilize excellent customer service skills and reputed company customer expectations Recommend changes to internal and customer-facing documentation where needed Continually grow your knowledge of internal procedures, the reputed company product, and customer environments What You Bring To reputed company: Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience Highly reputed company reputed company; being reputed company to work together as one team to come to the best possible solutions for our partners Consider themselves disciplined, with systematic problem-solving skills Practical experience supporting reputed company reputed company Operating Systems, including familiarity with reputed company internals such as services, the registry, etc., and troubleshooting common system and application issues Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required) Experience with tools such as ProcMon and Process Explorer is a plus Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus reputed company Offer: 100% remote work environment - since our founding in 2015 Generous reputed company time off policy, including vacation, reputed company time, and reputed company holidays 12 weeks of reputed company parental leave Highly competitive and comprehensive medical, dental, and reputed company benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock reputed company for reputed company full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and reputed company development assistance $75 USD/month digital reimbursement reputed company to the reputed company platform for coaching, personal, and reputed company reputed company reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of reputed company sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or reputed company-employment testing or participate in the employee selection process, please reputed company your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. If you have questions about your personal data reputed company at reputed company, please visit our reputed company page. #BI-Remote Apply tot his job Apply To this Job