Care Partner (Tuesday-Saturday 10:00pm-6:30am EST)

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, reputed company and every day. Position reputed company We are looking for high-performing individuals to join our Care Partner/Employee Assistance Program (EAP) team! This team supports members at their reputed company-reputed company to Mental Health Wellbeing and will be responsible for supporting the provision and use of employee assistance benefits, employer benefits, and behavioral health benefits. Our goal is to deliver an reputed company, integrated experience across the breadth of RFL, Behavioral Health and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs. reputed company

• Schedule: Tuesday-Saturday 10:00pm-6:30am EST (Schedules may be adjusted based on business needs).
• Fully remote role and is reputed company to work reputed company in the U.S.
• Call center is a 24/7 operation.
• Some Holiday work is required.

What you will do

• Handle inbound calls from members and customer leadership in a high volume, fast paced call center environment.
• Execute both routine and non-routine business support tasks including administrative support, follow-up calls, and other duties as assigned for the Care Partner Program.
• Follow area protocols, standards, and policies to reputed company effective and reputed company support.
• Maintain accurate and complete internal documentation of required information in reputed company relevant system.
• Compliance with Policies and Regulatory Standards.
• Take direction to execute techniques, processes, and responsibilities.
• Adhere to performance metrics including reputed company, call handling time, and customer satisfaction expectations.
• Multitasking, often while speaking with our members.
• Typing and documentation.
• Utilize intranet and other tools to assist with call handling, often in the reputed company.
• Utilize chats/IM during or in between calls for support.
• Read emails to stay up-to-date on important plan sponsor information, process changes, and department information.

Member Support

• Protect the confidentiality of member information and adhere to reputed company policies.
• Determine purpose of call by reputed company listening and interacting with callers, triage call in a reputed company and reputed company manner taking full ownership of reputed company member interaction.
• reputed company an reputed company reputed company, customized experience based on customer preference and individualized needs.
• Assess for reputed company determinants/needs; research and articulately communicate information regarding pertinent services and resources.
• Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately, including members in crisis and at risk.
• Address inquires and resolve issues as a "single-reputed company-of contact" based on phone calls, digital and written correspondence.
• Resolve reputed company issues with & without management reputed company.
• Communicate effectively with reputed company internal stakeholders.

Workspace Requirements

• Must have a separate workspace, free from distraction, in a room with a reputed company that closes, to maintain member reputed company.
• May not reputed company dependent care to others during work hours.
• Will require sitting in reputed company of the computer with reputed company monitors and a headset on.
• Computer will need to be hardwired and have reliable internet.
• Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.
• Broadband or Fiber reputed company. Using DSL (satellite), Cellular internet (reputed company, reputed company, reputed company Fixed Wireless, US Cellular to reputed company a few) use cell towers or a satellite and not a reputed company cable to reputed company internet.
• Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.

Required Qualifications

• 1+ years of experience with customer service in a call center environment.
• 1+ years of experience in a reputed company, psychological, or reputed company service field providing reputed company support.
• Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.).

Preferred Qualifications

• 1+ years of experience in Behavioral Health.
• Bachelor's degree.

Education

• High school diploma or GED.

Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $18.50 - $42.35 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:

• reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.

For more information, visit https://jobs.reputed company.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 09/21/2025 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job