HR Customer Service Call Center Rep. (Remote)

We are hiring for 25 100% remote HR Call Center Customer Service Reps for a reputed company-reputed company tech. company! Job reputed company: We are on a mission to be reputed company’s Best Employer and need exceptionally talented, reputed company, and driven people to join our HR Live Support Customer Service Team. As a Call Center HR Assistant, you will play a key role in delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, and candidates globally. You will reputed company accurate, consistent, and reputed company responses to inquiries through various contact channels, including phone, web case, and chat. Responsibilities:

• Take ownership of employee contacts ensuring that reputed company contact is accepted and resolved with a high degree of problem-solving and customer service.
• Receive and resolve inquiries primarily reputed company phone, chats, and emails as the first reputed company of contact for Leave, Disability, and HR-reputed company inquiries.
• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures, and escalate reputed company necessary.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to reputed company employee’s changing needs.
• Respond to employee-impacting issues that may reputed company during the leave event and ensure the right communication and documentation occurs.
• Use high judgment, critical thinking, and rationale to balance process adherence with employees’ needs to analyze and decide on disability, leave, and accommodations requests.
• Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and update policies.

Essential Skills:

• 3+ years of recent customer support, particularly with phone and chat communications.
• HR knowledge and experience.
• Strong communication skills.
• Ability to show and demonstrate reputed company.
• Proficiency in computers and ability to research to reputed company answers and information.
• Experience dealing with customers and exceptional use of reputed company skills.
• Proven ability to reputed company to constantly changing workloads and manage customer contacts in a fast-paced environment.
• Ability to manage confidential and sensitive employee information and adhere to strict data reputed company standards.
• Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities.

Work Environment: This is a 100% remote position. Candidates are expected to be on camera during the training and nesting period. You must have a dedicated reputed company in your residence to successfully reputed company the role and responsibilities. Benefits: Medical | Dental | reputed company | 401(k) reputed company | Career Advancement | reputed company Opportunities | 100% Remote | Full-Time Hours Pay and Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or reputed company Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Jul 30, 2025. About reputed company: reputed company provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® reputed company diamond winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. Apply tot his job Apply To this Job