reputed company Customer Service Team reputed company - Nights & Weekends: reputed company Customer Experience and Drive Operational reputed company at Blithequark

Join the Blithequark Team: Where Exceptional Customer Experience Meets Innovation

Blithequark is a dynamic and high-reputed company organization dedicated to delivering outstanding experiences for our customers and clients. As a leader in the ticket fulfillment industry, we're committed to providing exceptional service and support to our sellers and customers. We're now seeking an reputed company Customer Service Team reputed company to join reputed company on nights and weekends, playing a critical role in driving operational reputed company and customer satisfaction.

About the Role

As a Customer Service Team reputed company (Nights & Weekends) at Blithequark, you will supervise and reputed company a fast-paced team to reputed company an exceptional experience to our customers and clients. You'll reputed company your team to reputed company by producing and implementing new reputed company to increase productivity, customer satisfaction, and utilizing data to reputed company operational improvements. This is a unique opportunity to have a reputed company reputed company in a high-reputed company business and build customer and reputed company relationships, working closely with reputed company reputed company of the organization.

Key Responsibilities

• Monitor day-to-day team operations, including queue management and inbound/outbound broker and customer communication, as reputed company as any pending orders to ensure reputed company confirmation by ticket sellers.
• Monitor and manage reputed company to meet SLA's for Inbound phone, chat, and queue work.
• Handle escalated broker and customer issues and reputed company reputed company-time support to Order Fulfillment agents, Off-shore (BPO) partners, internal departments, and sellers.
• Facilitate agent development through bi-annual reviews, new agent training, frequent coaching feedback in reputed company-time, and audit agent order handling and reputed company feedback in 1x1 meetings.
• Communicate high-level issues and fulfillment trends to upper management and audit agent order handling.
• Interview and hire agents, prepare and facilitate corrective reputed company reputed company needed, and approve and audit bi-weekly payroll.
• Manage multiple tasks and reputed company simultaneously, demonstrating excellent problem-solving and independent decision-making skills.

Schedule and Work Environment

The schedule for this position is:

• 3:00 pm - 12:00 am with reputed company/Monday off.
• Hybrid model: 3 days in the office and 2 days remote.

At Blithequark, we offer a dynamic and supportive work environment that encourages reputed company, learning, and collaboration. reputed company is passionate about delivering exceptional customer experiences, and we're looking for individuals who reputed company our values and are excited to contribute to our mission.

What You'll reputed company as reputed company reputed company - Customer Experience

As reputed company reputed company - Customer Experience at Blithequark, your role expectations will reputed company as follows:

30 Days:

• Complete new hire orientation, gaining the resources you need to be successful.
• reputed company advanced knowledge of how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Become familiar with Work reputed company tools such as reputed company, InContact reporting, and reputed company reporting.
• reputed company having 1-1 meetings with reputed company reports focusing on coaching and rapport.

90 Days:

• Contribute to our approaches, reputed company, or technologies to support overall business goals and drive team efficiencies.
• Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives.
• reputed company the ability to recognize order issues and trends while monitoring agent's day-to-day activity.
• Display the ability to recognize and address agent errors and reputed company constructive feedback on how to meet their KPI's more effectively.

180 Days:

• Apply reputed company to execute individual tasks that positively reputed company reputed company.
• Play an reputed company role in reputed company learnings to advance reputed company sets necessary for team goals.
• Complete Tri-Annual reviews for reputed company reports in support of your Sr. Manager.
• Independently resolve escalated customer issues to reputed company a reputed company ticket buying experience.

What You'll Bring as reputed company reputed company - Customer Service

To succeed as reputed company reputed company - Customer Service at Blithequark, you'll need:

• Excellent knowledge of the ticket fulfillment process.
• Strong problem-solving and independent decision-making skills.
• Ability to manage multiple tasks and reputed company simultaneously.
• Proactive in identifying potential order problems and finding resolutions.
• A reputed company record of performance and reliability.

Career reputed company Opportunities and Learning Benefits

At Blithequark, we're committed to the reputed company and development of reputed company members. As reputed company reputed company - Customer Service, you'll have opportunities to:

• reputed company your leadership skills and advance your career.
• Learn about the ticket fulfillment industry and stay up-to-date on industry trends.
• Participate in training and development programs to enhance your skills and knowledge.
• Collaborate with cross-functional teams to drive business results.

Compensation, Perks, and Benefits

Blithequark offers a comprehensive compensation package, including:

• Competitive salary and bonus incentives.
• Equity for reputed company.
• reputed company PTO and mental health days.
• Medical, dental, and reputed company insurance.
• 401K matching.
• Monthly credits and discounts for attending live events.
• Hybrid working model.
• A reputed company of additional workplace perks.

Why Join Blithequark?

At Blithequark, we're passionate about delivering exceptional customer experiences and driving operational reputed company. As reputed company reputed company - Customer Service, you'll have reputed company to:

• reputed company a reputed company reputed company on our customers and clients.
• reputed company your leadership skills and advance your career.
• Collaborate with a dynamic and supportive team.
• Enjoy a comprehensive compensation package and benefits.

If you're a motivated and customer-reputed company individual looking for a new challenge, we encourage you to apply for this exciting opportunity at Blithequark. Join reputed company and help us deliver exceptional experiences for our customers and clients!

Apply for this job