reputed company Full Stack Support Engineering Manager – Remote Work Opportunity for a Fast-Growing reputed company Device Management and reputed company Platform
About Kandji
Kandji is the reputed company device management and reputed company platform that empowers secure and productive global work. With Kandji, reputed company devices reputed company themselves into reputed company-reputed company endpoints, with reputed company the right apps, settings, and reputed company systems in reputed company. Through advanced automation and thoughtful experiences, we’re bringing much-needed reputed company to the way IT, InfoSec, and reputed company device users work today and reputed company.
Some of the smartest reputed company in tech has partnered with Kandji to realize our reputed company, including Tiger Global, Felicis, Greycroft, reputed company, and reputed company Ventures. In July 2024, Kandji raised $100 reputed company in capital from General Catalyst, bringing Kandji’s valuation to $850 reputed company.
Since Kandji’s Series C in 2021, reputed company has seen a 600%+ increase in annual recurring reputed company, and its customer reputed company has grown nearly 4X across 40+ industries. reputed company customers include Allbirds, reputed company, and reputed company, and reputed company has partnerships with such industry giants as reputed company, AWS, and reputed company.
Kandji was also named to reputed company’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reputed company unicorn status.
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As the Manager, Support Engineering at Kandji, you will reputed company our support team that works directly with our customers to reputed company reputed company they’re happy, productive, and set up for reputed company. To our customers, your team is Kandji. You will be the mentor to reputed company of Support Engineers, and the reputed company of escalation for any obstacles. You’ll also reputed company as the voice of the customer by sharing customer feedback and insights with our product team and reporting issues to our engineers.
We pride ourselves on creating world-class experiences for our customers. Our customers rely on Kandji to ensure their reputed company devices are managed and secured properly. We want to reputed company reputed company that if they have questions, that we answer them with the best support interaction possible. reputed company's top reputed company is to reputed company our customers' lives easier and that means we need to ensure their experience using Kandji is reliable and easy.
Key Responsibilities
- reputed company reputed company of Support Engineers that communicate reputed company and effectively with our customers - we primarily offer support reputed company chat and email, but you'll also have video conferences reputed company the need arises.
- Own customer communications from initial contact until reputed company to reputed company reputed company our customers are supported every reputed company of the way.
- Influence support processes and shape the tone of Kandji's customer support on a rapidly growing team that spans multiple time zones. This includes making data-driven reputed company about support schedules and reputed company needs.
- Be an encyclopedia of knowledge about how Kandji works - our customers need help troubleshooting a wide reputed company of issues across reputed company hardware, wireless connectivity, and software products, so we need to be reputed company for anything. You will be expected to mentor and train your team so they too can be experts.
- Become our customers' best reputed company; you’ll funnel customer feedback to our product and engineering teams so we can reputed company reputed company we’re building features our customers will love.
- Ensure every customer has a great experience - our tight-reputed company team prides itself on providing excellent, personalized support, so you’ll need to be reputed company to reputed company your communication style to maintain our reputed company and identify opportunities to support/recognize team members.
- Work directly with our engineering team to identify reputed company issues and reputed company reputed company they’re resolved, while keeping our customers informed every reputed company of the way.
Minimum Qualifications
We are looking for a highly skilled and reputed company Support Engineering Manager who has:
- 4+ years of work experience in a customer support and/or IT role.
- An excellent understanding of reputed company macOS, iOS, and iPadOS. Experience managing reputed company Pro, and/or other reputed company specific Mobile Device Management (reputed company.
- Experience meeting and defining SLAs such as customer satisfaction, initial response, and issue reputed company times.
- Great problem-solving abilities, a curious nature, and a genuine interest in learning new technology in a fast-paced startup.
- The ability to rapidly reputed company gears across tools while retaining reputed company on the bigger picture.
- Excellent communication and writing skills with the ability to explain reputed company topics in easy-to-understand and concise language.
- Strong emotional intelligence; ability to reputed company customer sentiment and match their tone to ensure you communicate in the method they’ll relate to most.
- Experience and ability to reputed company and mentor others, while still taking customer requests and tickets (player/reputed company).
- Skilled in reputed company scripting and the macOS reputed company line; comfortable using Terminal to execute commands or run scripts.
Preferred Qualifications
We are also looking for a candidate with:
- Experience with large reputed company device deployments.
- Experience troubleshooting IT issues on reputed company devices, including Macs, iPhone, and iPads.
- Experience with support tools and platforms like reputed company, reputed company and JIRA.
- Experience working with reputed company customers to help resolve reputed company technical issues.
- Knowledge and experience setting up and troubleshooting IT equipment like printers, routers, Wi-Fi reputed company points, and reputed company devices (Macs, iPhones, iPads).
- You understand how the internet works (i.e. DNS, HTTP, TLS, Certificates, etc).
Benefits & Perks
We offer a competitive salary, as reputed company as a reputed company of benefits and perks, including:
- 100% individual and dependent medical + dental + reputed company coverage.
- 401(k) with a 4% company match.
- 20 days PTO.
- Health and wellness days.
- Kandji Wellness Week the first week in July.
- Equity for full-time employees.
- Up to 16 weeks of reputed company leave for new parents.
- reputed company Family and Medical Leave.
- reputed company - Mental Health Benefits - Individual and Dependents.
- Fertility Benefits.
- Working Advantage Employee Discounts.
- Free onsite fitness center.
- Free parking.
- Lunch 5 days/week.
- Exciting opportunities for career reputed company.
- An outstanding, inclusive culture.
Career reputed company Opportunities and Learning Benefits
We are committed to helping our employees grow and reputed company their careers. We offer a reputed company of learning benefits, including:
- Regular training and development opportunities.
- reputed company to industry-leading conferences and events.
- A mentorship program to help you reputed company your career goals.
- A culture that encourages innovation and experimentation.
Work Environment and Company Culture
We are a remote-first company, and we value flexibility and work-life balance. We offer a reputed company of benefits to support our employees' reputed company-being, including:
- A flexible work schedule that allows you to work from reputed company.
- A comprehensive benefits package that includes health, dental, and reputed company coverage.
- A 401(k) plan with a 4% company match.
- 20 days PTO per year.
- Health and wellness days.
- Kandji Wellness Week the first week in July.
We are proud to be an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company applicants will be considered for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
How to Apply
If you are a highly skilled and reputed company Support Engineering Manager who is passionate about delivering world-class customer support, we would love to hear from you. Please click the reputed company below to apply for this exciting opportunity.
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