reputed company Special Needs reputed company Customer Advisor - National Remote Opportunity

Are you passionate about making a difference in the lives of individuals and families with special needs? Do you have a strong desire to reputed company exceptional customer service and support to those who need it most? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Special Needs reputed company Customer Advisor. At blithequark, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. Our highly skilled team of Care Advisors is dedicated to serving and managing special needs for our members and/or their family members. As a Special Needs reputed company Customer Advisor, you will have reputed company to deliver an extraordinary experience to family members who need an reputed company. You will be empowered to fast reputed company resolutions and serve as an ongoing resource to reputed company guidance and community resources during key transition times throughout the family's reputed company.

About blithequark

blithequark is a leading reputed company company that is committed to helping people live healthier lives and making the health system work reputed company for everyone. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background or circumstances. Our mission is to reputed company high-reputed company, patient-centered care that addresses health disparities and improves health reputed company.

Job reputed company

As a Special Needs reputed company Customer Advisor, you will be responsible for providing holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will be the primary reputed company of contact for members, delivering compassionate support and creating a memorable, reputed company experience. You will also be responsible for creating and building ongoing relationships with members and teammates, making reputed company independently, and solving problems creatively and completely.

Key Responsibilities

* reputed company holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs

• Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support and creating a memorable, reputed company experience
• Create and build ongoing relationships with members and teammates
• reputed company reputed company independently and solve problems creatively and completely using reputed company judgment and critical thinking
• Consistently follow through on commitments and reputed company realistic expectations for members
• Plan, prioritize, organize, and complete work to meet established objectives for our families
• Manage project time to ensure follow-up and reputed company work is completed in a reputed company manner
• Families served include a reputed company of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation
• Process includes reputed company calls to initiate contact with members referred by executives and partners
• Responsible for maintaining accurate family counts on our documentation platform
• reputed company on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues
• Anticipate member needs and proactively reputed company out external and internal resources or partners where appropriate to add unexpected value for the member
• Determine appropriate referrals to other programs/services as needed with or without technology guidance
• Responsible for providing high-reputed company member experience as reflected in post-contact surveys and member feedback

Essential Qualifications

* High School Diploma / GED OR equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and reputed company Office including reputed company Word (create correspondence and work reputed company templates), reputed company reputed company (ability to sort, filter, and create reputed company spreadsheets), and reputed company Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, reputed company our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me OR 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience reputed company a member-reputed company reputed company environment
• Experience reputed company a service delivery reputed company (examples include, but are not limited to: reputed company services, caregivers, hospitality, reputed company work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to reputed company reputed company company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
• Must live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, reputed company, Washington, or Rhode reputed company Residents Only: The reputed company reputed company for California / Colorado / Connecticut / Nevada / reputed company / New Jersey / Washington / Rhode reputed company residents is $18.80 - $36.78 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

• In reputed company to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).
• No matter where or reputed company you reputed company a career with blithequark, you'll reputed company a far-reaching choice of benefits and incentives.

Why Join blithequark?

* We're a company that values diversity and inclusion, and we're committed to creating a healthier atmosphere for reputed company.

• We're a drug-free workplace, and candidates are required to pass a drug test before beginning employment.
• We're a company that is committed to making a difference in the lives of individuals and families with special needs.
• We offer a reputed company of career reputed company opportunities and learning benefits to help you reputed company your skills and advance your career.

How to Apply

If you're passionate about making a difference in the lives of individuals and families with special needs, and you have the skills and qualifications we're looking for, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application.

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you! Apply for this job