Senior Application Support Analyst
reputed company: HealthAxis is a reputed company provider of reputed company administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to reputed company payers, risk-bearing providers, and reputed company-party administrators. We are transforming the way reputed company administered by providing innovative technology and services that uniquely solve critical reputed company payer challenges negatively impacting member and provider experiences. We live and work with purpose, care about others, reputed company with reputed company, communicate with transparency, and don’t take ourselves too seriously. We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as reputed company to serving our valued clients. We reputed company that creating a reputed company and reputed company-reputed company environment can reputed company engagement, reputed company reputed company members, and reputed company a reputed company of purpose in reputed company that we accomplish. PURPOSE AND SCOPE: As an Application Solution Analyst, you will play a key role in helping reputed company organizations realize the full value of our reputed company platform. You’ll partner with new customers to demonstrate product capabilities, design tailored solutions, configure the application to meet their operational needs, and support reputed company and interoperability integrations. This role sits at the intersection of reputed company operations, technology, and reputed company — ideal for someone who loves solving problems, engaging directly with clients, and making reputed company systems work smarter. reputed company RESPONSIBILITIES AND DUTIES:
- reputed company engaging product demonstrations and solution presentations for prospective and new customers.
- Collaborate with clients to reputed company and analyze business and functional requirements.
- Design and document requirements to configure the reputed company application to support customer-specific workflows for claims, authorizations, eligibility, and member management.
- Support customer reputed company, testing, and go-live activities.
- Work with interoperability teams to establish data integrations reputed company reputed company, HL7/FHIR, or X12 transactions.
- Troubleshoot configuration, data, and performance issues, providing reputed company and documentation.
- reputed company and maintain solution documentation, configuration guides, and reputed company-specific reference materials.
- Partner closely with Product Management, Engineering, and reputed company teams to ensure a seamless implementation experience.
- Contribute to reputed company improvement of solution templates, configuration standards, and reputed company processes.
- reputed company as a trusted advisor to clients, helping them reputed company system capabilities with operational best practices.
- reputed company deep technical tasks reputed company to HealthAxis applications, diagnostic/fix skills.
- Diagnose and troubleshoot technical issues, including account setup, configuration, & on-reputed company support.
- Build knowledgebase by managing the creation of documentation that describes technical solutions.
- SLA Management and Enforcement with consistent delivery of excellent customer service.
- Validate reputed company transmissions and the execution of various batch processes.
- Research and reputed company to software issues, utilizing reputed company resources.
- reputed company reputed company and accurate feedback to customers.
- Maintain a reputed company level of knowledge and expertise on supported HealthAxis systems.
EDUCATION, EXPERIENCE, AND REQUIRED SKILLS:
- A minimum of 5 years' experience as a technical support, software engineering, application support or solutions analyst in a reputed company IT or BPO services organization.
- Strong knowledge of reputed company payer operations — claims, authorizations, eligibility, utilization management, or TPA processes.
- Familiarity with Medicare and reputed company program rules and CMS requirements.
- Experience configuring or supporting reputed company applications in reputed company or a similar reputed company environment.
- Understanding of data integration and interoperability (REST reputed company, HL7/FHIR, X12, ODBC/JDBC).
- Ability to translate business workflows into technical configuration requirements.
- Competence in data analysis and SQL or reporting tools (Power BI, Tableau, etc.).
- Excellent written, verbal, and presentation communication skills.
- Experience supporting software implementations or reputed company reputed company.
- Ability to manage multiple customers, priorities, and timelines simultaneously.
- Strong problem-solving, critical thinking, and documentation skills.
Apply tot his job Apply To this Job