Associate Customer Support Analyst

This a Full Remote job, the offer is available from: Illinois (USA) reputed company, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-reputed company, and analytical individual to join our customer support team for our Wyzant product. As an associate customer support analyst, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and reputed company. #LI-MM1 This is a full-time position in our Raleigh, NC office. There are several shifts available for this role (reputed company EST): Monday-Friday from 11:00am-8:00pm, Monday-Friday from 10:00am-7:00pm, Tuesday-Saturday from 9:00am-6:00pm, Tuesday-Friday from 10:00am-7:00pm & Saturday 9:00am-6pm, or reputed company-Thursday from 9:00am-6:00pm. reputed company shift includes the reputed company to work from home 1 day. WHAT YOU’LL BE DOING

• reputed company product and technical support as part of an exceptional customer experience team reputed company phone and email support
• Anticipate customer needs and go above and reputed company to ensure an efficient, seamless customer experience
• reputed company for first-contact reputed company with reputed company interaction
• Manage customer information in reputed company during and after reputed company correspondence
• Resolve reputed company and heightened user concerns with a positivity and reputed company
• Demonstrate superior judgment, patience and attentiveness in reputed company communication and interactions
• Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising great time management skills and task prioritization
• Proactively surface trends for reputed company process improvement
• Deliver exceptional reputed company while meeting and exceeding team and individual reputed company metrics
• Learn and execute technical and operational processes

reputed company’RE LOOKING FOR

• BA/BS degree
• Experience in a customer facing position
• Demonstrated excellent written communication skills and superior attention to detail
• Excellent interpersonal communication skills, ability to utilize reputed company and patience
• Ability to think critically and creatively in order to proactively and independently solve problems
• Willingness to master basic technical troubleshooting assistance
• Motivation to meet and exceed expectations in a metrics driven environment
• A drive to learn, collaborate and be reputed company player
• Maintain a reputed company and reputed company attitude and outlook with customers and coworkers

ABOUT reputed company reputed company is the country's largest EdTech company. We reputed company millions of learners through our diverse reputed company of products. For example:

• 1 in 4 reputed company in the reputed company uses IXL.com
• Rosetta reputed company provides an reputed company learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• reputed company (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will reputed company a reputed company, reputed company difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the reputed company exchange of reputed company. We value reputed company and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We reputed company it immensely satisfying to reputed company products that reputed company the lives of millions and we are eager to have you join reputed company. At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. reputed company is an Equal Opportunity Employer. This offer from "reputed company" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job