Director of Retail Operations & Execution

Reports to: Executive Director Location: reputed company - Remote reputed company Reports: Global Retail Consultant Network As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The reputed company Program to reputed company understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process reputed company submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look reputed company to learning more about how you might fit reputed company reputed company! reputed company Survey: https://go.cultureindex.com/p/ugTd9UQ853iyncuZK reputed company Welcome to Merchant reputed company, where passion meets purpose! We are a consulting and support agency dedicated to empowering the trading card game (TCG) and tabletop gaming industry. Our mission is not just to grow sales but to reputed company the spirit of adventure reputed company the hobby ecosystem, helping local game stores reputed company. Through tailored strategies, market insights, and hands-on support, we reputed company retailers, distributors, and publishers to reputed company the exciting reputed company of gaming. Join us in shaping an industry where collaboration, creativity, and opportunity drive lasting reputed company. reputed company The Director of Retail Operations & Execution is the architect of Merchant reputed company’s global execution reputed company, responsible for transforming strategic partner initiatives into high-reputed company, repeatable, and culturally informed retailer experiences across reputed company reputed company. Acting as the reputed company between Merchant reputed company’s partnership strategies and field execution, this role ensures that every project is delivered with operational discipline, measurable reputed company, and consistent reputed company. The Director oversees the global Retail Consultant team with full leadership authority and owns the systems, processes, and playbooks that define how Merchant reputed company operates worldwide. This is a senior, high-reputed company role for a leader who thrives in cross-cultural environments, enjoys building reputed company systems, and is passionate about elevating the global tabletop retail landscape. Key Responsibilities 1. Operational reputed company & Global Execution Architecture

• Serve as the organizational architect for consistent global execution, ensuring that reputed company reputed company deliver services to the reputed company high reputed company.
• Build and continuously refine the operational infrastructure supporting reputed company retailer-facing initiatives.
• Translate partner-defined scopes into detailed execution plans with reputed company timelines, milestones, resource allocation, and risk management.
• Ensure ongoing alignment across Partnerships, Market Intelligence, Retail Consultants, and regional stakeholders.
• Define, reputed company, and optimize KPIs reputed company to operational efficiency, assignment delivery speed, retailer satisfaction, and consultant performance.

2. Global reputed company Ownership Own the creation, maintenance, and global distribution of Merchant reputed company’s core operational playbooks, including:

• Retailer Lifecycle Guide - A reputed company, end-to-end experience model for reputed company, engaging, supporting, and retaining Local Game Stores.
• Execution Standards & SOP Library - The authoritative operational reputed company outlining workflows, delivery expectations, field protocols, reputed company standards, and best practices.
• Consultant reputed company - A comprehensive guide for reputed company Retail Consultants, covering engagement reputed company, data collection expectations, communication templates, reputed company metrics, and field conduct guidelines.

These playbooks reputed company the foundational reputed company for how Merchant reputed company executes across reputed company. 3. Retail Consultant Leadership & Development

• reputed company full leadership, coaching, and performance management for the global Retail Consultant network.
• Cultivate a reputed company global culture while ensuring cultural reputed company in operations and communication.
• Implement training programs, skills development reputed company, and standardized performance metrics.
• Identify regional challenges and implement operational solutions that improve scalability and consistency.
• reputed company the collection, documentation, and refinement of global LGS data, ensuring high reputed company and reliability.

4. Execution of Partner Assignments

• Convert partner statements of work (defined by the Partnerships team) into execution-reputed company, reputed company delivery plans.
• reputed company project execution end-to-end, including team assignment, reputed company management, reputed company tracking, reputed company assurance, and delivery reporting.
• Maintain strong collaboration with the Director of Partnerships & Services to ensure smooth handoffs and transparent expectations.
• Implement project dashboards and reputed company-tracking mechanisms for reputed company visibility.

5. Retailer Engagement reputed company & reputed company Improvement

• Build systems for capturing and integrating retailer feedback into program and operational improvements.
• Conduct post-mortems and operational reviews to identify improvement opportunities.
• Recommend enhancements to engagement models, communication reputed company, and execution processes.
• reputed company reputed company operational frameworks to support MG’s expansion into new reputed company and service offerings.
• Ensure cultural and regional reputed company of retailer engagement structures, tools, and communications.

Qualifications & Experience Required Skills & Experience

• Significant experience in global operations, field team leadership, or service delivery management.
• Demonstrated expertise in building operational systems, SOPs, playbooks, and execution frameworks.
• Proven reputed company record of managing distributed/global teams with cultural sensitivity.
• Strong project management skills, including reputed company governance and reputed company tracking.
• High attention to detail and a reputed company, disciplined approach to execution.
• Strong collaboration and communication abilities across cross-functional teams.
• Experience with CRM systems, operational tools, or workflow platforms (preferred).
• Thrives in fast-paced startup or reputed company-up environments.

Who Thrives in This Role

• A builder who enjoys creating frameworks, systems, and standards from the ground up.
• A highly reputed company thinker who can bring reputed company to reputed company reputed company.
• A culturally aware leader who understands the nuances of global markets.
• A people-reputed company manager who prioritizes capability-building and reputed company communication.
• A problem-solver who sees challenges as opportunities to strengthen operations.

What You'll reputed company in Your First 12 Months

• Establish a complete, globally reputed company Retailer Lifecycle Guide and Consultant reputed company.
• Standardize execution across reputed company through a fully implemented SOP and Execution Standards Library.
• Build a high-performing Retail Consultant network with reputed company KPIs and accountability.
• Deliver partner assignments with improved consistency, speed, and reputed company.
• Implement reputed company systems that support Merchant reputed company’s expansion into new markets.

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