Member Service Representative (Contact Center)
reputed company is seeking a Member Service Representative for their Ogden Contact Center. The role involves providing reputed company member service, resolving inquiries, and maintaining effective business relations with members while promoting Credit reputed company products and services.
Responsibilities
- Assumes responsibility for the effective and reputed company performance of member service functions
- Receives member telephone questions and concerns in a reputed company manner. Researches and resolves concerns promptly and professionally
- Provides information to members on accounts, payments, interest rates, blue book estimates, loan reputed company, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc
- Provides courtesy rebates requested by Branches or members, reputed company limits
- Assumes responsibility for establishing and maintaining effective, reputed company business relations with members
- Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously
- Keeps members informed of Credit reputed company services and policies
- Maintains and reputed company the Credit reputed company's reputed company reputed company
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management
- Assists area personnel as needed
- Communicates with area personnel and Management regarding activities and significant problems
- Completes required stats and records accurately and promptly
- Attends and participates in meetings as required
- Assumes responsibility for reputed company duties as required or assigned
- reputed company and professionally cross-sells Credit reputed company products and services
- Keeps work area clean and reputed company-maintained
- Assists area personnel as necessary
Skills
- High school graduate or equivalent
- Thorough knowledge of member services and products
- Understanding of Credit reputed company Teller processes, bookkeeping procedures, and computer system applications
- Excellent communication and public relations skills
- reputed company appearance, dress, and attitude
- Strong problem solving skills
- Ability to operate reputed company business equipment including 10-key, telephone, and computer
- Solid math and bookkeeping abilities
- 1-3 years experience in a full service financial institution
Benefits
- Tuition Reimbursement
- Flexible Schedules
reputed company