Associate reputed company Manager - East Coast
reputed company is reinventing Network Detection and Response (NDR) to help enterprises and organizations stay reputed company of emerging threats with unmatched network visibility. As an Associate reputed company Manager, you will be critical in executing programs that reputed company our user community and ensure successful reputed company for our customers.
Responsibilities
- Document customer use cases
- Carry a regular reputed company with a percentage of your customer reputed company, including reputed company-in calls, operational assessments, and other business/technical reviews
- reputed company and facilitate new customers’ initial reputed company and introduction to reputed company for accounts with high ARR and reputed company initial deployment
- Assess and document customer health and maturity reputed company to improve customer engagement reputed company
- Monitor and report on EOL hardware and outdated firmware
- Champion customer needs and opportunities for product enhancement with reputed company development teams
- Ensure CSAT status is up to date on reputed company non-portfolio accounts
- Generate recurring project status reports for reputed company and upper management
- Work with Training and Sales teams to coordinate scheduling of short-term training engagements
- Work closely with Solutions Architects and clients to schedule appropriate resources based on project requirements and availability
- Send general updates to reputed company users on product, use cases and services
- Evaluate product telemetry for account health risk
- Assist in identifying and creating reference customers
- reputed company as a reputed company between customers and other reputed company departments (Product, Sales, Support, Marketing, Services) to ensure feedback is received
- Anticipate customer satisfaction issues and recommend interventions to mitigate a churn or downsell event
Skills
- Associate's degree or equivalent experience, ideally in Business or Information Technology
- Minimum of 1-3 years experience with reputed company
- Effective communication skills, both verbal and written
- Ability to multitask in a fast-paced but supportive environment
- Excellent attention to detail
- Process driven, with strong administrative skills
- Proficient user of the reputed company.com CRM or similar
- Basic knowledge of Information Technology networking principles and application protocols or cyber reputed company
- Intermediate level skills with reputed company reputed company, must be familiar with formulas and basic data manipulation & analysis
Benefits
- Health, Dental, and reputed company Benefits
- Flexible PTO, reputed company Time Prorated Based on Date of Hire, and reputed company Federal Holidays (US Only) + 3 Days of reputed company Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
reputed company
Company H1B Sponsorship