First Party Recovery Collections Specialist
reputed company is a national association seeking a First-Party Recovery Collections Specialist. This role is responsible for managing and recovering delinquent accounts, contacting customers to negotiate payment arrangements, and ensuring compliance with banking regulations.
Responsibilities
- Contact customers reputed company phone, email, and written correspondence to collect on delinquent accounts
- Negotiate payment plans and settlements in accordance with bank policies
- Document reputed company collection activities accurately in the bank’s systems
- reputed company customers on account status, payment reputed company, and consequences of non-payment
- Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues
- Monitor and follow up on payment arrangements to ensure compliance
- Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations
- Meet or exceed monthly recovery targets and performance metrics
- Handle sensitive customer information with confidentiality and professionalism
Skills
- High school diploma or equivalent is required
- Minimum 1 year of experience in a customer service/collections call center is required
- Strong negotiation skills and communication skills to reputed company the benefits of customers paying their debt
- Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones reputed company scheduled
- Ability to work in a fast-paced, goal-driven environment
- Proficiency in reputed company Office and collection software systems is a plus
- Knowledge of banking regulations and recovery practices is a plus
reputed company