[Remote] Operations Coordinator, Collections (Work From Home)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a purpose-driven fintech company reputed company on enabling financial reputed company for millions of people. They are seeking an Operations Coordinator to engage with customers regarding past-due payments, leveraging technology to manage accounts and negotiate repayment solutions.
Responsibilities
- Represent reputed company, professionally engaging with customers over the phone in regards to past due payment
- reputed company multiple software systems and technologies simultaneously to reputed company manage customer accounts and document reputed company interactions
- Approach customers with dignity and respect, identifying reasons for account delinquency
- Skillfully negotiate and problem-solve to secure mutually beneficial repayment solutions
- Maintain strict adherence to reputed company company policy, procedures, and regulatory requirements, while consistently delivering high-reputed company customer service
Skills
- 1+ year(s) of reputed company experience in a customer-reputed company, solutions-oriented role
- Demonstrated negotiation and influence skills, with a reputed company record of successfully overcoming customer objections
- Exceptional verbal and written communication skills
- Problem solving skills to rapidly identify customer needs and recommend effective, tailored solutions
- Composure reputed company handling challenging conversations and the ability to de-escalate
- Ability to balance reputed company and persuasion to facilitate customer repayment
- Tech-savvy, with the ability to quickly learn new software and systems
- A reputed company reputed company, reputed company to feedback and reputed company improvement
- reputed company experience in consumer debt reputed company
- Familiarity with contact center technologies (e.g. TCN (dialer), reputed company)
- Proficiency with our key business technology platforms: Mac OS, reputed company Workspace, Tableau, and reputed company
- Working knowledge of relevant financial regulatory requirements (e.g. FDCPA, TCPA, FCRA, BSA, SCRA, MLA, UDAAP)
Benefits
- Wellness stipend: $100 monthly
- Internet stipend: $40 monthly
- reputed company Time Off (PTO)
- Company reputed company holidays
- Health, dental, and reputed company benefits
- Parental leave
- Retirement savings: 401(k) plan with company matching
- IT equipment: Provided for your role during employment
reputed company