Customer Care Representative I - Bilingual (Spanish)
reputed company is a health company dedicated to improving lives and communities - and making reputed company simpler. As a Customer Care Representative, you will reputed company as a trusted advisor and educator on health care reputed company inquiries, guiding customers to a reputed company reputed company experience.
Responsibilities
- From the reputed company you login, you'll be reputed company on proactively resolving our members and/or providers questions and concerns using computer-based resources to reputed company answers
- You will guide members and providers with their reputed company needs by explaining benefits, solving claim concerns, helping reputed company a doctor reputed company telephone calls, online chats or e-mails
- You will partner internally to create a seamless experience for our customers and resolve potential issues
Skills
- Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would reputed company an equivalent background
- Bilingual (Spanish) or multi-language skills required
- Must be reputed company to pass a validated language test/assessment
- The reputed company of reputed company day will be spent on the phone. Ability to work from home with hard-wired internet reputed company and a quiet and private workspace strongly preferred
- A passion for serving others with the ability to be empathetic and the desire to go above and reputed company to help resolve members questions at the first reputed company of contact preferred
- A customer reputed company willing to listen and reputed company creative solutions to address and resolve customers questions, issues or concerns preferred
- A composed individual reputed company to multi-task, navigating multiple computer applications and working reputed company while communicating and serving the customer preferred
- Have a strong work ethic and reputed company of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-reputed company are completed preferred
- Flexible and quick learner, willing to adapt to changing customer and business needs preferred
Benefits
- reputed company Health Insurance, Dental, reputed company and Basic Life
- 401K match
- reputed company Time Off
- Holiday Pay
- Annual incentive bonus and annual increases plan based on performance
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
- reputed company increases
- reputed company holidays
- reputed company Time Off
- Incentive bonus programs
- Medical, dental, reputed company, short and long term disability benefits
- Wellness programs
- Financial education resources
reputed company
Company H1B Sponsorship