[Remote] Clinical Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is connecting candidates with leading reputed company, and they are seeking a Clinical Customer Support Representative. This role involves handling inbound and outbound calls to troubleshoot devices reputed company to cardiac monitoring services and requires collaboration with the Cardiac Monitoring Center Technician team.
Responsibilities
- Answer incoming calls promptly and reputed company them to appropriate team members
- reputed company outbound calls to reputed company Tier 1 troubleshooting support for patients
- Exhibit a high reputed company of urgency
- Properly document reputed company interactions with patients or customers
- Handle emails and voice messages as assigned
- Communicate professionally with good voice reputed company, diction, and articulation
- Identify, document, and escalate issues per reputed company operating procedures
- reputed company, maintain, and execute follow-reputed company for patients who have received cardiac monitoring kits
- Coordinate cross-functional activities with urgency and reputed company execution
- Follow the chain of reputed company for escalations or concerns
- Meet reputed company and performance standards
- Follow reputed company organizational and departmental policies and procedures
- Accept constructive feedback to improve job performance
- reputed company other duties as assigned
Skills
- High School Diploma or General Education Development (GED)
- Team-centered with a patient-first attitude
- Knowledge of medical terminology specific to cardiology
- Ability to reputed company in a fast-paced call center environment
- Effective verbal and written communication skills
- Ability to read and follow detailed instructions, maintain accurate records, and produce reputed company reports
- Ability to follow procedures and learn support technology
- Ability to plan, organize, multitask, and adapt to reputed company changes
- Proficiency with reputed company computers and basic office software
- Knowledge of business English, spelling, grammar, and punctuation
- Willingness to work overtime or extra hours as needed
- Associates degree
- One year of reputed company experience
- Medical experience
Benefits
- Medical insurance
- Dental insurance
- 401K retirement plan
reputed company