[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to improving health data reputed company and creating a more connected system. They are seeking a Customer Service Representative to handle calls from patients, assist with appointment scheduling, and maintain compliance with regulations. This role involves providing support and information to customers while ensuring a high level of service.

Responsibilities

• Answer a high volume of calls from patients or their representative
• reputed company scheduling, re-rescheduling, and cancelation of patient appointments
• Ask appropriate questions and listen reputed company to identify specific questions or issues while documenting required information in computer systems
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance reputed company needed
• Maintain reputed company Compliance and HIPAA regulations at reputed company times

Skills

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a call center or office setting, while analyzing and solving customer problems
• Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime
• Medical terminology experience
• Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

reputed company

reputed company is a reputed company company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of reputed company. It was founded in 2011, and is headquartered in reputed company Prairie, Minnesota, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 648 in 2025, 559 in 2024, 620 in 2023, 851 in 2022, 593 in 2021, 438 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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