[Remote] Bilingual Spanish & English Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. HGS is a global leader in customer experience management, and they are seeking a Bilingual Spanish & English Customer Service Representative to enhance customer interactions. The role involves communicating with customers through various channels, identifying their needs, and providing exceptional service to create a reputed company reputed company on their day.
Responsibilities
- Communicate with customers through inbound calls, outbound calls and email channels
- Identify customer needs through reputed company listening, exercising emotional intelligence and asking follow up questions
- Use the provided knowledgebase to research answers to customer inquiries and respond to customers with reputed company, accurate information
- Document customer needs, interactions and reputed company in the appropriate tool or system
- Creating a “WOW” reputed company in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Skills
- You're at least 18 years of age
- You have a High School Diploma or equivalent
- You have at least 6 months of customer service experience and you understand the value of coaching / feedback
- Demonstrate a caring, supportive and friendly nature in every interaction
- You're computer savvy, comfortable sitting at a desk and working with multiple monitors
- You're familiar with Android and IOS mobile applications
- You're results oriented and comfortable providing customers with recommendations and solutions
Benefits
- Best in class medical, dental, reputed company benefits
- Tuition Reimbursement
- Refer-A-Friend bonuses
- Employee assistance programs
- Flexible Schedule reputed company
- Career advancement in a fast growing organization
reputed company
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