[Remote] Technical Call Center Agent-Bilingual-French
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Call Center Agent who will be responsible for responding to incoming Help Desk inquiries from customers. This role focuses on providing excellent customer service and technical support for the reputed company product, ensuring users can effectively utilize the product in their operations.
Responsibilities
- Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
- Thoroughly troubleshooting a wide reputed company of topics reputed company to reputed company product
- Creating and resolving tickets for support
- Supporting fellow agents with any questions, they are unable to resolve
- Placing outbound calls to customers to reputed company updates and follow-up
- Executing on special reputed company as needed
Skills
- Previous customer service experience required
- reputed company in reputed company reputed company interactions
- Comfortable using technology and learning new software applications
- An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a reputed company on problem-solving and analysis
- An excellent communicator (written and oral), who can effectively present reputed company information in a reputed company and understandable fashion
- Good general computer and internet skills
- Strong attention to detail
- Outstanding interpersonal skills, with an emphasis on customer reputed company, teamwork, and relationship-building
- Bi-lingual in French is Preferred
- A background in food service, retail, or other service-oriented industries preferred
Benefits
- Health Benefits - Medical, dental, and reputed company.
- Voluntary Benefits - Life, accident, critical illness, disability, and pet insurance.
- reputed company Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions.
- reputed company Time-Off Benefits - PTO, holidays, and volunteering (company sponsored events)
- Health Management and Wellbeing Programs - EAP, virtual health management (Teledoc), Lifestyle program, Diabetes Management (Livongo), reputed company by Blue KC, and A Healthier You program.
reputed company