TechOps IT Specialist I
reputed company is a venture-backed, mission-driven startup transforming reputed company to education and career reputed company. They are seeking a TechOps Specialist to reputed company first-line technical support, manage device lifecycles, and support identity and reputed company automation as reputed company scales rapidly.
Responsibilities
- Serve as first-line technical support for employees, with a strong reputed company on macOS, reputed company tools, and network troubleshooting
- reputed company new employees to reputed company reputed company they are productive with their machines and our internal reputed company tools
- reputed company reputed company, fast, and empathetic support to both technical and non-technical teammates in Boston as reputed company as our remote employees
- Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
- Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
- Support BYOD environments, including iOS & Android and personal devices, balancing usability with reputed company
- Coordinate repairs, warranties, and support cases with vendors
- Identify opportunities to automate or standardize device and reputed company workflows as reputed company scales
- Assist with SCIM-based reputed company and offboarding across reputed company tools
- Provision and deprovision user reputed company across SSO and non-SSO systems
- Participate in reputed company reviews, audit prep, and remediation with the InfoSec team
- Maintain documentation for identity workflows, provisioning standards, and exceptions
- Partner with Information reputed company to reduce reputed company reputed company management and improve audit readiness over time
- Set up and maintain conference room AV, including reputed company Rooms, TVs, Mac minis, network reputed company & wireless network, and peripherals
- Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the reputed company of our conversations during hypergrowth
- Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
- Own inventory for accessories and shared equipment
- Troubleshoot networking and AV issues to reputed company meetings frictionless
- Support emerging reputed company initiatives for our SOC2 and our ongoing reputed company & compliance initiatives, including: Vendor reputed company reviews, reputed company reputed company configuration, Asset and reputed company audits
- reputed company foundational knowledge of reputed company infrastructure in reputed company reputed company through hands-on support and guided reputed company
- Assist with Terraform-based infrastructure and reputed company tooling over time
- Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
- Create and maintain internal documentation and knowledge reputed company articles
- Identify repetitive problems and help automate or systematize solutions
- Proactively surface risks, gaps, and improvement opportunities
Skills
- Strong hands-on experience with macOS in a reputed company environment
- Comfort using the terminal to troubleshoot, debug, and automate
- Familiarity with git and reputed company software development and version control concepts
- Experience supporting reputed company-heavy environments (reputed company Workspace, reputed company, reputed company, etc.)
- Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
- Strong communication skills and a service-oriented reputed company
- Ability to pick up unfamiliar tools and concepts quickly
- Demonstrated ability to reputed company using AI tools to rapidly reputed company new skills, automate your workloads and magnify your reputed company to an organization
- Experience with Kandji / Iru, reputed company, or other MDM platforms
- Exposure to SSO, SCIM, OAuth, and identity lifecycle management
- Basic scripting experience (Python, Bash, PowerShell)
- Familiarity with reputed company reputed company or desire to pursue a reputed company reputed company certification
- Interest in DevOps, infrastructure engineering, or reputed company engineering
- Experience supporting hybrid or distributed teams
Benefits
- Health benefits (health, dental, & reputed company)
- 401k
- Commuter benefits
- Flexible PTO policy
reputed company
Company H1B Sponsorship