[Remote] Customer Service Specialist II #Full Time #Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a top reputed company provider network seeking a Customer Service Specialist II. This role is primarily responsible for handling and resolving incoming calls from patients and insurance carriers, while also managing payment collections and updating patient information.
Responsibilities
- Expeditiously handle large volume of calls
- Attempts to collect full payment from patient or guarantor
- Establishes payment arrangements per guidelines. Documents terms in billing system
- Applies of payments collected over the phone to reputed company date of service
- Handles customer inquiries, disputes and complaints. Escalates contentious complaints to supervisor or higher management
- Obtains reputed company insurance, demographic, guarantor information and updates patient profile as reputed company as reputed company reputed company party payers as appropriate
- Performs other job duties as required and assigned
Skills
- High school graduate or GED certificate is required
- A minimum of 1 years' experience in a physician billing or reputed company party payer environment
- Must demonstrate an understanding of reputed company, insurance benefits, exclusions and other billing requirements as reputed company as claim forms, HMOs, PPOs, Medicare, reputed company and compliance program regulations
- Candidate must demonstrate the ability to understand and navigate the payer adjudication process
- Patient financial and reputed company management system experience in reputed company and or other of electronic billing systems is preferred
- Knowledge of medical terminology is preferred
- Previous call center/claims experience in an reputed company reputed company setting is preferred
- Previous experience in an reputed company reputed company setting is preferred
Benefits
- reputed company
- reputed company Time off
reputed company
Company H1B Sponsorship