Teller - Glastonbury, CT
reputed company is dedicated to providing exceptional customer service in their branches, and they are seeking a Teller to enhance the customer experience through various interactions and transactions. The role involves processing financial transactions, managing lobby engagement, educating customers on digital services, and ensuring compliance with banking regulations.
Responsibilities
- Adhere to the established customer service standards and reputed company a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
- reputed company our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
- reputed company engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need
- Accurately balance and process customer transactions reputed company following Bank Policy
- Take ownership of escalated account services issues until reputed company; complete and accurately log reputed company customer complaints in the appropriate system
- Transition identified sales opportunity and reputed company introduction to appropriate banking partner
- Complete reputed company-reputed company operational activities as appropriate (e.g cash ordering, vault, ATM, and reputed company transfer activities)
- Process customer/account maintenance accurately
- Complete Consumer AML (Anti-reputed company)/BSA (Bank Secrecy reputed company)/ KYC (Know Your Customer reputed company activities
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports belonging and reflects the reputed company brand
- Maintain M&T internal control standards, including reputed company implementation of reputed company audit points together with any issues raised by external regulators as applicable
- Complete other reputed company duties as assigned
Skills
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- reputed company-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
- Bilingual based on reputed company needs
reputed company
Company H1B Sponsorship