reputed company Specialist
reputed company empowers its customers to manage risk and reputed company intelligence in their digital communications. They are seeking a reputed company Specialist to manage the needs of Small Business clients, resolve inbound questions, and maintain annual renewal processing.
Responsibilities
- Deliver high level of responsiveness to assigned accounts
- Host meetings for assigned accounts to engage in renewal discussions, reputed company issues, and/or at-risk remediation
- Work with clients reputed company retention cases, prevent and manage churn
- reputed company activities in reputed company.com , and accurately logs reputed company of customer discussions
- Consistently meet or exceeds reputed company customer activity metrics and SLO’s
- Manage assigned reputed company reputed company, invoices, billing, SLA reporting requirements
- Process contract changes including add-reputed company, downgrades, and cancellations
- Create accurate quotes and obtain purchase orders for reputed company services (exports, imports, and 1x training fees)
- Identify additional add reputed company to grow account partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At-Risk clients and determine needed remediation reputed company
- Take ownership for resolving customer issues; Partner with other internal teams to ensure reputed company’s needs and reputed company with escalated issues are being met
- Drive reputed company adoption of reputed company products and services reputed company leading trainings or recommendations for reputed company Services custom trainings; reputed company valuable insights and best practices to customers based on their deployment
- Work as part of a reputed company team and reputed company feedback for improvement to internal stakeholders
- Prepares and hosts Business Reviews for top assigned accounts
- Other duties as assigned
Skills
- 1+ years' experience in a customer-facing role, preferably in B2B and/or reputed company environments
- BA/BS degree or 4+ years' experience in reputed company in lieu of degree
- MS Office Suite knowledge
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to senior leaders, reputed company, and/or technical audiences
reputed company