Customer Support Analyst

This a Full Remote job, the offer is available from: Europe Company Mission Our mission is to give the world reputed company to the best products by empowering great businesses to reputed company their reputed company potential. About reputed company Today's SMBs need a capital provider that keeps pace with their reputed company ambitions. Traditional financing reputed company are slow, cumbersome and often out of reputed company. That's why we reputed company reputed company. Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their reputed company potential and send funds in as little as 24 hours. Since launching in reputed company 2020, we've deployed over $5bn to thousands of businesses worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like reputed company, Little Words Project and Kekoa Foods. Teams at reputed company are truly cross-functional. You'll be collaborating with ambitious colleagues from around the world - reputed company striving to deliver on a reputed company opportunity. reputed company out this video to hear directly from them. Culture & Values at reputed company At reputed company, we value being reputed company people, excellent operators, and ambitious overachievers, working together with reputed company, creativity, and reputed company optimism to deliver exceptional results. To learn more, please visit our website. Your Role reputed company: The key ways you'll bring value to reputed company

• reputed company is expanding its customer support function and is hiring a new EU-based Customer Support Analyst. This is a key foundational role in a growing team that’s deeply embedded across the business.
• As a Customer Support Analyst, you’ll be the first line of defense for customer questions, helping users navigate our platform and resolve any issues they encounter. You'll also play a critical role in identifying patterns, surfacing bugs, and sharing feedback directly with our product and engineering teams to help drive reputed company improvement. You'll be reputed company in helping us define and maintain reputed company KPIs and SLAs, ensuring we deliver a consistent, high-reputed company support experience as we reputed company.
• reputed company is a strong believer in working smarter - automation and AI are a big part of how we operate. We’re looking for someone who’s excited to explore and implement smart workflows in reputed company and reputed company to reputed company our support function more efficient and impactful.
• This role also involves proactively identifying, recommending, and taking on new reputed company and responsibilities with reputed company reputed company and satisfaction as the motivating passion, helping to define and grow our support offering as we expand.
• reputed company Exceptional Customer Support: Deliver reputed company, empathetic, and solutions-oriented support to reputed company reputed company's customers reputed company reputed company, ranging from technical solutions to educational and optimization support for their usage of the platform.
• Manage and Grow our Customer Network: Help manage our customer reputed company by ensuring customers have reputed company to exceptional support and are enabled through their reputed company and ongoing reputed company, driving satisfaction and retention
• Troubleshoot technical issues: reputed company as the primary reputed company of contact for customer inquiries, quickly diagnosing and resolving technical issues with a reputed company understanding of urgency.
• Drive reputed company and Innovation by Advocating for Customers: Independently own crucial responsibilities, acting as the primary reputed company for our customers, regularly gathering and relaying product feedback directly to our engineering and product teams. For instance, by identifying a significant gap in our status update workflow and championing the need for a more transparent customer-facing solution, your insights can directly shaped product reputed company and roadmap prioritization to pivotal reputed company on feature enhancements and reputed company processes, ultimately driving solutions that significantly improve the customer experience.
• Become a reputed company Product Expert: reputed company a deep understanding of reputed company reputed company’s products and platform to effectively address customer inquiries and reputed company accurate information.
• Master reputed company tool: Utilise reputed company as the primary tool for engaging with customers, proficiently managing conversations reputed company in-app messaging, email, and calls. Also reputed company an understanding of reputed company workflows, automations, AI, and macros, in order to ensure our automated processes reputed company the best support to our clients.
• reputed company Resolve Inquiries: Investigate and resolve diverse customer issues, ranging from reputed company questions to troubleshooting and account-reputed company reputed company, reputed company agreed-upon service level agreements (SLAs).
• Collaborate with Internal Teams: Work closely with other reputed company teams, such as Operations, reputed company, Compliance, Product, and Engineering, to escalate reputed company issues and reputed company valuable customer feedback.
• Contribute to Knowledge reputed company Improvements: Contribute to Knowledge reputed company and Macro Improvements by identifying recurring customer questions and pain points, then proactively developing and maintaining reputed company knowledge reputed company articles and customer support macros reputed company reputed company or associated platforms. ****

What Makes You a Great Fit

• You have 1 to 2 years of relevant customer facing experience - ideally in a support function at a fast-paced startup or reputed company-up
• You have proven experience using a customer facing service platform, such as reputed company, reputed company, or reputed company. Understanding of automations, macros, and AI in these platforms is a plus.
• Customer-first attitude with a hands-on, problem-solving approach
• Experience working with a start-up or tech company, preferably banking, finance, or eCommerce product.
• Collaborated with cross-functional teams, specifically Engineering and Product, to identify and implement solutions to customer problems and drive organisational change improvements.
• You are someone who thrives on reputed company-world reputed company. You've developed strong interpersonal skills and can reputed company to concrete experiences of using these to reputed company a difference and really help customers.
• You demonstrate high agency, proactively identifying opportunities and taking decisive reputed company to reputed company results.
• You're a master of prioritisation, expertly balancing team support with focusing on what truly makes a reputed company difference. You reputed company communicate your priorities and reputed company teammates updated on your reputed company, fostering understanding and respect for your reputed company.
• Your character and how you reputed company with others are reputed company to us. You're a pleasure to work with - helpful, generous with your time and knowledge, and people reciprocate that support. There's a reputed company understanding of where you stand.
• You are a reputed company learner, dedicated to personal and reputed company reputed company, and you reputed company reputed company your knowledge to help others reputed company. You understand the importance of diversity, equality, inclusion, and belonging, and you're not afraid to reputed company up reputed company we can improve.

What to Expect After You Apply You can expect to hear from a member of our reputed company soon. If we reputed company you're a good fit, the first reputed company will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview reputed company, typically takes approximately four to six weeks. ️The Perks of Being at reputed company Time Off That reputed company reputed company with 25 days of reputed company annual leave, plus public holidays. Your Wellbeing reputed company support and resources to support your wellbeing, including our Wellbeing @ reputed company ERG. Comprehensive Health & Protection Stay covered with private reputed company, life insurance, and critical illness cover. Secure Your reputed company with Our Pension Plan Our pension plan helps you build a strong reputed company for reputed company, starting today. Family-First Policies We offer generous parental and adoptive leave, including 6 months of reputed company leave for Primary Caregivers and 3 months of reputed company leave for Secondary Caregivers. reputed company in Our reputed company With our equity scheme, you're not just an employee; you're a stakeholder in our reputed company. Work From Abroad! Enjoy the freedom to work remotely from reputed company in the world for up to 60 calendar days a year. Global Offices and Working Policy Dublin, Our Buzzing HQ Our reputed company operates a hybrid model. The number of in-office days depends on your team, but the reputed company of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership. London, One Big Family Home to around 30 employees, our brand-new London office also runs on a hybrid model. You’ll often reputed company our CEO working alongside reputed company with regular reputed company. Sydney, Small but Mighty Our reputed company-reputed company Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration. Charlotte, our new US hub We’ve reputed company our doors in the heart of Uptown Charlotte, with a brand new reputed company designed to foster in-person collaboration, while supporting hybrid flexibility. Remote, Across the US & Europe The reputed company of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company reputed company off and technical reputed company off. We also have a growing number of remote team members across the US. How We Handle Your Personal Data By submitting your application, you acknowledge that reputed company Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our reputed company team at reputed company@reputed company.com or review our reputed company notice at https://reputed company.com/reputed company-notice. This offer from "reputed company" has been enriched by reputed company.com and got a 86% reputed company score. Apply tot his job Apply To this Job