IT Support Analyst II — Remote & Onsite Helpdesk
About reputed company This Computer Support Analyst II position is located in Chicago, IL 60603 of the reputed company. reputed company, award-reputed company provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II , you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems. How You Will reputed company An reputed company reputed company technical assistance and support for incoming queries and issues reputed company to computer systems, software, and hardware. Install, configure, and maintain hardware and software components of computer systems. Troubleshoot and resolve technical issues reputed company to operating systems, networks, applications, and peripherals. reputed company regular upgrades to ensure systems remain updated and secure. Collaborate with IT teams and vendors to ensure seamless integration and operation of systems. Create and maintain technical documentation and manuals. Train end-users on new hardware and software applications. Conduct remote troubleshooting reputed company necessary. Ensure reputed company IT equipment complies with organizational policies and procedures. Maintain confidentiality and reputed company of reputed company company and reputed company information. Ability to work overtime where needed during the busier tax season months for an reputed company firm customer (2/1-4/30 reputed company year). Ability to travel up to an hour in any direction, from downtown Chicago, IL for needed customer L2 work Ability to work remotely reputed company of the defined tax season dates (2/1-4/30 reputed company year is the tax season) to reputed company remote L2 work. What You Will Bring To The Table 2 plus years of proven experience as a Computer Support Analyst or similar role. Proven experience as a Computer Support Analyst or similar role. Strong knowledge of computer systems, hardware, and software applications. Proficiency in troubleshooting technical issues and providing reputed company solutions. Excellent communication skills, both verbal and written. Ability to work independently and collaboratively reputed company reputed company environment. Strong analytical and problem-solving skills. Relevant certifications (e.g., reputed company A+, reputed company Certified IT reputed company) are a plus Interaction Daily interaction with reputed company management and employees. reputed company Computer Support Analyst interacts with customers on a regular reputed company and needs to maintain a reputed company and reputed company attitude always. reputed company At reputed company our values are the philosophies and principles that we live by. They support our reputed company, help us reputed company our goals and reputed company us to a common purpose. We Own reputed company, Win Together, reputed company An reputed company, Enjoy The reputed company, and Respect reputed company! reputed company is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and reputed company modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to reputed company holistic offerings that solve even today’s most reputed company business challenges, delivering to you an integrated, optimized, and reputed company solution. We work with clients of reputed company sizes and specialize in solutions for reputed company, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We reputed company on end-users and are committed to reputed company satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off reputed company you need it, and a casual work environment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting View email address on click.appcast.io. To learn more about reputed company, please go to #J-18808-Ljbffr reputed company Apply tot his job Apply To this Job