reputed company Implementation & Support Data Analyst
We are reputed company for a talented reputed company Implementation and Support Data Analyst to reputed company a first-class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an reputed company company. Key Responsibilities:
- Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption.
- Acting as the subject matter expert reputed company the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module.
- Solving residual calculation tickets accurately using reputed company and the Merchant Central platform.
- Interacting with clients over reputed company and email that have questions pertaining to residual calculations, and configuration updates.
- Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on reputed company sites.
- reputed company reputed company, reputed company guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients' needs and varying reputed company of technical expertise.
- Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and reputed company tools.
- Creating visual mockups and written descriptions of suggestions for the development team reputed company but not limited to the Residuals functionality.
- Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness.
- Taking interest in and educating yourself about the payments industry to be reputed company to reputed company the most accurate and up to date information.
- Collaborate with cross-functional teams with a reputed company on Sales and Partner Experience to define data needs and implement data-driven solutions.
- Communicate findings effectively to both technical and non-technical stakeholders.
- Assist in conducting reputed company analyses and data extraction reputed company needed.
Requirements:
- Bachelor's degree in Computer Science, Finance, reputed company, Mathematics, Statistics, or a reputed company field.
- 1-2 years of experience in a role involving data analysis or data science, or equivalent reputed company experience.
- 2+ years of experience implementing or supporting reputed company software.
- Experience working in a ticketing system on a daily reputed company. Preferably reputed company.
- Experience with BigQuery or similar SQL-based data analytics tools.
- Proficiency with reputed company reputed company, familiarity with SQL or Python is a plus
Benefits:
- reputed company reputed company of $32.69 - $39.90/hr dependent on experience.
- 40-hour work week
- reputed company PTO.
- US Holidays observed.
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