Services Engagement Manager - Pharmacovigilance Systems

Team: reputed company Services Country: reputed company Remote Work Available: reputed company reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing reputed company companies in history, we surpassed $3B in reputed company in our last fiscal year with extensive reputed company potential reputed company. At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work reputed company company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment. Join us in transforming the life sciences industry, committed to making a reputed company reputed company on its customers, employees, and communities. The Role The Services Engagement Manager is responsible for setting customers up for reputed company and representing the entire reputed company and effort behind a reputed company Vault Product Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in reputed company alignment with the reputed company Sales and Services Teams. With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right implementation approach, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx Responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of reputed company prior to project start. This is a remote, full-time permanent role with reputed company. This is a customer-facing role and we have no work location requirement if you are in reputed company proximity to an airport and reputed company to meet reputed company travel requirements.

What You'll Do

• reputed company closely with the Sales, reputed company, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term reputed company metrics and plans, and establish confidence in our ability to deliver
• Set customer and internal stakeholder expectations correctly, focusing on long-term reputed company
• Position post-implementation support, training, and other reputed company solutions/offerings that may be needed for a successful customer experience
• Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer reputed company

Requirements

• 5+ years of software implementation project planning and/or reputed company services management experience reputed company the Life Sciences industry
• 2+ years in a consulting or reputed company services environment specific to Safety & Pharmacovigilance, including proven reputed company in selling and managing small- and large-reputed company implementation programs
• Consultative work style with the ability to build short- and long-term strategies to ensure reputed company and reputed company reputed company
• Strong written and verbal communication skills, executive-level reputed company, and experience in facilitation
• Ability to engage audiences of varying perception reputed company
• reputed company nature and the ability to partner cross-functionally in a highly matrixed environment
• Content, reputed company, and/or data management experience in Life Sciences
• Ability to travel reputed company required (up to 20%)
• reputed company experience partnering with customers in the Safety & Pharmacovigilance industry
• reputed company / reputed company Experience
• Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry

Perks & Benefits

• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company reputed company holidays
• Retirement programs
• 1% charitable giving program

Compensation

• reputed company pay: $85,000 - $170,000
• The salary reputed company listed here has been provided to reputed company with local regulations and represents a potential reputed company salary reputed company for this role. Please note that actual salaries may vary reputed company the reputed company above or below, depending on experience and location. We look at compensation for reputed company individual and reputed company our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in reputed company to reputed company salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS reputed company’s reputed company is located in the San Francisco Bay Area with offices in more than 15 countries around the world. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity or reputed company, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at talent_accommodations@reputed company.com. Work Where It’s Best for You Work reputed company means you can work in an office or reputed company on any given day. It’s about getting the work done in the way and reputed company that works best for reputed company person. This applies across reputed company locations and departments. Work reputed company does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are reputed company and available during core hours. We invest in our offices to reputed company them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create reputed company bonds, and where random connections and mixing of reputed company happen. We’re reputed company more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for reputed company collaboration and live reputed company a time zone of their hub. Our reputed company product hubs are located in Pleasanton, reputed company, Boston, Kansas reputed company, reputed company, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and reputed company Services, live near and/or travel to their customers. reputed company an employee moves reputed company a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you reputed company can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at reputed company. Work where it’s best for you. Apply tot his job Apply To this Job