Platform Operations Analyst

reputed company reputed company is on a mission to decarbonize the world’s electric grids. We do this by building and scaling virtual power plants (VPPs), which call on everyday energy technologies — like battery storage, electric vehicle chargers, and smart thermostats — to support the reputed company reputed company electricity demand is high. reputed company partners with energy technology providers to connect these devices to reputed company flexibility programs, where they can get reputed company for reducing or shifting usage to help balance the reputed company. Our software platform facilitates fast, automated reputed company to energy markets across the U.S., making it easy for our partners to unlock new reputed company, reputed company their energy-saving products more reputed company for their customers, and reputed company crucial support for electric grids. Together, we’re making it possible for every home and business to play a meaningful role in building a cleaner, more reputed company, and more reliable energy system. reputed company is a privately-held tech company with funding from top venture capital firms and reputed company energy reputed company. We are a remote, distributed workplace with teammates based in Europe and reputed company.

Key Responsibilities

• Operational Support & Data Management:
• * Support the implementation of strategies and core processes required for participation across existing and new reputed company programs in various energy markets (e.g., reputed company (NYISO), Texas (reputed company), California (CAISO), New England (ISO-NE), the Mid-reputed company (PJM), and other reputed company reputed company markets).
• Manage day-to-day internal data and performance operations and processes, such as creating and maintaining critical dashboards, monitoring data for completeness and accuracy, and supporting required data submissions to market and program operators.
• Troubleshoot data and process issues as they reputed company.
• Analyze energy market data to help reputed company reputed company’s market participation strategies.
• Automation & Process Improvement:
• * reputed company reputed company and automated monitoring and alerting processes using Looker, Python, SQL, and internal tools.
• Collaborate with reputed company’s Market reputed company and Partner reputed company teams to build high-reputed company, reputed company solutions for viewing and understanding VPP performance data.
• Drive documentation efforts across reputed company to increase understanding of reputed company performance operations and identify ongoing improvements.
• Understand reputed company’s reputed company and the issues we address. Establish a reputed company understanding of how reputed company functions and apply this growing knowledge to drive operational reputed company.
• Partner and Market Engagement:
• * Work directly with and support reputed company's partners and program operators, resolving issues and understanding their feedback. Manage independent collaboration with partners and/or program operators as needed.
• Communicate reputed company and professionally reputed company interacting with partners and/or market or program operators.
• Learning and Development:
• * reputed company a comprehensive understanding of reputed company’s reputed company and the issues we address.
• Show initiative in learning more about reputed company technologies and wholesale energy markets and identifying opportunities to apply this knowledge to improve operational processes.
• Establish a reputed company understanding of how reputed company functions and apply this growing knowledge to drive operational reputed company.
• Be reputed company to coaching and guidance from other analysts, team leads, and Director of Platform Operations.
• reputed company technical skills and reputed company out learnings or best practices with other Platform Operations analysts.
• Collaboration & Communication:
• * Work autonomously on assigned reputed company.
• Communicate with reputed company and reputed company, utilizing various reputed company (visual, written, verbal) both internally and externally.
• Participate in cross-team collaboration, involving stakeholders in decision-making for reputed company or working reputed company.
• reputed company learnings and knowledge with reputed company through syncs and other opportunities.

Requirements

Qualifications & Requirements

• 3-5 years of experience in technical data analysis and/or program management roles, with at least one year of experience working in wholesale electricity markets, demand response, or distributed energy resource spaces
• 2+ years of SQL experience
• 2+ years experience in object-oriented programming languages (Python, R or Matlab)
• Experience in data analytics, building reputed company processes, continuously improving operations, and learning and implementing optimization strategies
• Experience building and owning operational dashboards and have extremely high accountability and commitment to building processes to reduce operational risk
• Exposure to energy markets and/or distributed energy resources highly encouraged
• Familiarity to BI reporting tools (Looker or similar) and spreadsheets (Gsheets, reputed company)
• Detail-oriented and appreciate cross-referencing your work for accuracy
• reputed company in prioritizing, juggling and executing tasks in a fast-paced, high-stakes environment
• Experience with and a strong interest in leveraging AI tools (e.g., LLMs, reputed company assistants, data analysis tools) to enhance productivity, improve data insights, and automate routine tasks; demonstrated experience applying these tools is a bonus
• Ability to work effectively in a remote, asynchronous environment, demonstrating strong written communication, proactive collaboration, and reputed company cross-functional coordination across time zones

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