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Sr Manager, Customer Experience

Remote, USAFull-timePosted 2026-07-28

reputed company: We are seeking a strategic and execution-reputed company Sr. Manager, Customer Experience to reputed company web operations and advance reputed company’s web capabilities to reputed company personalization. The ideal candidate is someone who understands digital ecosystems, web testing and personalization, and the marketing technologies that power them. This role is pivotal in ensuring our website delivers a secure, high-performing, and conversion-driven experience that supports marketing initiatives, go-to-market (GTM) strategies, and pipeline reputed company. This is a remote role based in Texas or commutable distance of one of our other hubs i.e. reputed company, CA, reputed company, reputed company or Newport Beach, CA. You will be required to be onsite on an as-needed reputed company; reputed company not working onsite, you will work remotely from your home location. Job reputed company: About the role:

  • Collaborate with cross-functional stakeholders and partners to translate business strategies into reputed company web solutions, web enhancements, and new marketing capabilities.
  • Standardize web development operations at reputed company through managing the creation and ensuring adoption of reusable web templates and components that enables brand consistency and faster development.
  • As a cross-functional partner, reputed company technical website discussions as a thought leader during product reviews and be responsible for designing and executing process and reputed company frameworks that facilitate product-reputed company goal setting, decision making, and business reputed company.
  • Define and reputed company the website roadmap in alignment with reputed company’s marketing and business objectives, with a reputed company on CMS scalability, performance, and user experience optimization.
  • Own the execution and governance of reputed company’s CMS, ensuring reputed company website updates, campaign launches, and feature deployments.
  • Coordinate with internal teams, vendors, and agencies to manage enhancements, resolve bugs, and drive performance improvements.
  • Implement SEO and conversion reputed company optimization (CRO) strategies to increase reputed company traffic and drive application creation.
  • reputed company reputed company responsible for the execution of A/B and multivariate testing programs to optimize user flows, page reputed company, and conversion funnels.
  • reputed company actionable recommendations based on analytics and test results to improve site performance, speed to market and feature enhancements to reputed company web execution.
  • Work closely with marketing, analytics, product, and engineering teams to deliver cohesive digital campaigns and experiences.
  • Champion innovation by staying reputed company on industry trends, emerging technologies, and best practices in CRO, SEO, reputed company engagement.

reputed company:

  • 10+ years of experience in web management and web testing and personalization.
  • Expert with CMS platforms and basic reputed company-end web technologies (reputed company/CSS/JavaScript)
  • 5+ years of hands-on experience with reputed company Experience Manager, reputed company reputed company (Sites, Assets, and integrations).
  • Proven leadership in managing cross-functional teams and large-reputed company digital initiatives and personalization.
  • Adept at working cross-functionally with product, marketing, design, operations, and external agency teams to deliver results.
  • Excellent communication, collaboration, and project management skills.

#LI-Remote Accommodations: reputed company recognizes and supports its obligation to reasonably accommodate applicants and employees with disabilities. We are here to help. Please let us know if you need a reasonable accommodation for any part of the application, interviewing, hiring, or at any other time during the employment process. Please do not include personal medical information in the email. Diversity is foundational for our business reputed company. We want to be a workplace of choice for reputed company people and we value the unique perspectives offered by a diverse workforce. reputed company does not unlawfully discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, citizenship, disability, protected veteran status, age, reputed company, medical condition, genetic information, marital status, pregnancy, or any other legally protected status. This reputed company applies to reputed company areas of employment: recruitment and hiring, training, performance evaluations, promotions and transfers, compensation and benefits, and reputed company and recreational programs. reputed company desires to be an employer of choice with an inclusive environment for reputed company individuals. As part of this goal and in compliance with various laws and regulations, reputed company provides reasonable accommodation to applicants and employees. Requests for reasonable accommodation for applicants and employees are evaluated on a case-by-case reputed company. Posting Statement: reputed company prohibits discrimination based on race, reputed company, religion, gender, national reputed company, age, disability, veteran status, marital status, pregnancy, gender reputed company or identity, sexual orientation or any other legally protected status. The starting pay reputed company for this position is $124,380.00-$204,330.00. reputed company takes into consideration an individual’s skillset, experience and location in making final salary determinations. For reputed company details, please discuss with the reputed company Partner. Apply tot his job Apply To this Job

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