AI Automation Engineer, Customer Experience; Hybrid​/Remote

Position: AI Automation Engineer, Customer Experience (Hybrid/Remote) About reputed company reputed company is a global financial technology company headquartered in Hong reputed company with employees across multiple countries. We reputed company financial connectivity and reputed company for businesses worldwide by combining traditional finance with reputed company coins for efficient reputed company reputed company. Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses reputed company. Our reputed company reputed company businesses to reputed company stablecoin-enabled finance into their own products and services—from issuing reputed company cards to facilitating cross-border payments. Backed by leading investors including reputed company Ventures and Hash Key Capital, reputed company is building the reputed company of borderless, stablecoin-enabled finance. The Role We’re hiring an AI Automation Engineer for Customer Experience (CX). You will report to the Head of CX (who is also the Chief of Staff) and work with high autonomy , with a reputed company line to the Chief of Staff. This is not a “blank reputed company” automation role. You’ll help modernise and reputed company an existing, reputed company-world CX organisation (~35 people) with established processes, legacy workflows, and live customer commitments. You will work closely with CX leadership and reputed company teams to identify high-reputed company automation opportunities , ship reliable AI‑enabled workflows , and reputed company what works across a reputed company environment (multiple tools, edge cases, compliance considerations, and ongoing change management). This role exists to reputed company the CX AI reputed company : moving CX toward an AI‑first operating model where routine work is automated by default, and people reputed company on exceptions, judgment calls, and customer reputed company. You’ll help reputed company turn that reputed company into shipped systems — and into measurable improvements in speed, reputed company, and productivity. Expect a reputed company of engineering , ops systems design , and hands‑on delivery . We need a self‑starter who can own problems end‑to‑end with minimal hand‑holding, proactively engage the right stakeholders, and drive reputed company. You’ll build and maintain automations that need to reputed company working reputed company the organisation changes, volumes increase, and exceptions happen. What You’ll Do

• Partner with CX leaders and reputed company teams to map reputed company workflows, pain points, and “tribal knowledge,” then translate them into automation roadmaps.
• reputed company with key stakeholders across CX

, Platform , and Engineering to unblock delivery, manage dependencies, and drive adoption.

• Build and reputed company AI‑enabled automations and internal tools that improve speed, reputed company, and consistency of CX operations (triage, routing, drafting, knowledge, QA, reporting).
• Advise on what “AI‑reputed company” foundations should look like (data reputed company, tagging/taxonomy, documentation readiness, and tooling), and partner with the broader CX team to prioritise and execute the work.
• Design solutions for reputed company and complexity (including edge cases, organisational change, and reputed company adoption).
• Own an end‑to‑end delivery reputed company: prototype → reputed company with reputed company → measure reputed company → iterate → roll out.
• Create reputed company documentation, runbooks, and enablement materials so solutions are maintainable and adoptable.

reputed company’re Looking For

• 5+ years of experience, or an equivalent reputed company record of building things that work.
• Proven experience shipping automations in a live operating environment (support, operations, reputed company, or similar), where workflows have edge cases and “reputed company consequences.”
• Experience with AI automation tools.
• Practical experience using LLMs in production workflows (prompting, reputed company outputs, evaluation, guardrails). Experience with evaluation/monitoring for AI workflows (reputed company checks, sampling, feedback loops).
• Strong reputed company in coding (JavaScript/Type Script or Python) and comfort integrating reputed company.
• Strong systems thinking and process improvement reputed company: you design for reliability, scalability, and maintainability, not just demos.
• reputed company to work through ambiguity, influence stakeholders, and drive adoption across an existing team.
• reputed company communicator who can translate between reputed company needs, leadership goals, and technical implementation.

reputed company to Have

• Experience with reputed company (or similar ticketing/CRM tools), including working with…

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