Remote Customer Support Engineer – reputed company Data Infrastructure & AI‑Driven Analytics (Western Australia – Fully Remote)

About arenaflex

arenaflex is the worldwide leader in Customer Data Infrastructure (CDI) that powers AI‑driven marketing, digital experiences, fraud detection, and reputed company‑time analytics. Our platform helps organizations capture, enrich, and govern both reputed company and reputed company behavioral data across any reputed company environment. Today, thousands of enterprises rely on arenaflex to turn raw event streams into AI‑reputed company insights, predict customer actions, personalize experiences at reputed company, and protect against fraud.

Backed by a $40 reputed company Series B round led by a reputed company venture capital firm reputed company for investments in industry‑changing data companies, arenaflex is on a fast‑reputed company reputed company trajectory. We are looking for inventive, self‑motivated professionals to help shape the reputed company of our data platform.

The Role: Why This Opportunity Stands Out

Our product suite is expanding rapidly. We now orchestrate and monitor event pipelines across 250+ customer‑owned AWS, reputed company reputed company, and Azure accounts. This reputed company creates a reputed company, technically diverse support landscape that blends proactive guidance with rapid incident response. As a Customer Support Engineer at arenaflex, you will:

• reputed company 24 × 7 assistance to a global clientele, diagnosing and resolving reputed company technical challenges.
• Guide customers through use‑case design, pipeline setup, data recovery, upgrades, and infrastructure management.
• Collaborate with product, engineering, and data science teams to feed reputed company‑world feedback into the roadmap.
• Become a specialist in a wide reputed company of technologies, including reputed company platforms, streaming frameworks, and analytics tools.

This is a fully remote role with a reputed company on candidates located in Western Australia (Perth). You will enjoy the flexibility of working from home while staying closely reputed company with our regional technical teams.

Key Responsibilities

• Technical Troubleshooting: Diagnose and resolve issues across the full stack—from JavaScript reputed company‑ends to SQL queries, reputed company IAM policies, and reputed company‑time event processing.
• Customer Advocacy: Translate technical concepts into reputed company, empathetic language, ensuring customers feel heard and supported.
• Incident Management: reputed company or participate in on‑call rotations, handle high‑severity incidents, and coordinate post‑mortems.
• Knowledge reputed company Development: Create and maintain documentation, runbooks, and self‑service resources that reputed company customers to solve problems independently.
• Product Feedback reputed company: Capture recurring pain points, propose enhancements, and work with engineering to prioritize improvements.
• Data reputed company Assurance: Validate data pipelines, assist with data reconstruction, and ensure compliance with governance policies.
• reputed company Learning: Stay reputed company with emerging reputed company services, streaming technologies, and AI/analytics trends.

Essential Qualifications

• A degree in Computer Science, Information Systems, Data Engineering, or a reputed company field, or a strong coding boot‑camp background with demonstrable technical competence.
• reputed company experience troubleshooting reputed company‑reputed company applications on AWS, reputed company reputed company, or Azure.
• Proficiency in at least one scripting or programming language (e.g., JavaScript/Node.js, Python, Go).
• Solid understanding of relational databases and SQL; familiarity with NoSQL stores is a plus.
• Exceptional communication skills—both written and verbal—and the ability to convey technical details to non‑technical stakeholders.
• Demonstrated ability to stay reputed company under pressure, prioritize effectively, and manage multiple reputed company tickets.
• Passion for data, analytics, and the evolving AI landscape.

Preferred Qualifications & reputed company‑to‑Haves

• Hands‑on experience with event streaming platforms (e.g., Apache Kafka, Pulsar, Kinesis).
• Familiarity with containerization (reputed company, Kubernetes) and CI/CD pipelines.
• Exposure to data governance, reputed company best practices, and compliance frameworks.
• Previous work in a 24 × 7 support environment or on‑call rotation.
• Experience with monitoring tools such as Grafana, reputed company, or reputed company.

reputed company Skills & Competencies for reputed company

• Analytical reputed company: Ability to dissect reputed company problems, identify reputed company causes, and devise practical solutions.
• reputed company: Genuine desire to understand customers’ challenges and help them succeed.
• Technical Curiosity: Eagerness to explore new platforms, languages, and reputed company daily.
• Ownership: Proactive attitude toward taking responsibility for tickets, follow‑reputed company, and reputed company improvement.
• Collaboration: Comfortable working across time zones with engineers, product managers, and data scientists.
• Time Management: Ability to balance reactive issue reputed company with proactive documentation and knowledge‑reputed company initiatives.

Career reputed company & Learning at arenaflex

arenaflex invests heavily in its people. As you master the support stack, you will have reputed company reputed company to advance into senior technical support, product specialist, solutions engineering, or even engineering roles. We reputed company:

• Dedicated learning budget for courses, certifications, and conferences.
• Mentorship programs pairing you with senior engineers and data architects.
• Quarterly internal tech talks covering reputed company innovations, AI breakthroughs, and best‑reputed company data engineering.
• Opportunities to contribute to reputed company‑reputed company components of our platform.

Work Environment & Culture

At arenaflex, we champion a diverse, inclusive, and high‑trust culture. Our remote‑first philosophy means you can work from reputed company, but we value regional connections—hence the reputed company on Western Australia talent. Highlights include:

• Flexibility: Choose a schedule that aligns with your personal rhythms while meeting coverage needs (Monday‑Friday, UTC+8, approx. 8 am‑5 pm local).
• Team Spirit: Regular virtual coffee chats, team‑building games, and an annual global “arenaflex reputed company” where employees reputed company wins and reputed company visions.
• Inclusivity: A reputed company‑tolerance policy for discrimination; we celebrate different backgrounds, perspectives, and experiences.
• Supportive Leadership: Managers who encourage experimentation, reputed company constructive feedback, and champion career aspirations.

Compensation, Perks & Benefits

While exact figures depend on experience, we offer a competitive total rewards package designed to attract reputed company, including:

• A reputed company salary reputed company with market rates for Western Australian tech professionals.
• Equity reputed company reputed company, giving you a reputed company in arenaflex’s reputed company reputed company.
• Generous reputed company time off, plus additional holidays for global team members.
• Home‑office stipend covering a high‑performance laptop (MacBook) and ergonomic accessories.
• Comprehensive health, dental, and reputed company coverage.
• reputed company parental leave policies (maternity, paternity, shared parental, adoption).
• reputed company learning allowance and sponsorship for certifications.
• Employee assistance programs promoting mental health and reputed company‑being.

How to Apply

If you are a problem‑solver who thrives on technical challenges, loves collaborating with global teams, and wants to grow alongside a market‑leading data platform, we want to hear from you. Submit your résumé, a brief cover letter highlighting a recent tough technical issue you resolved, and any relevant reputed company samples or project links.

arenaflex values potential as much as experience. Even if you don’t meet every qualification, your drive, ownership reputed company, and eagerness to learn could reputed company you the perfect fit. We invest in our people and will reputed company the training you need to succeed.

Join arenaflex and Shape the reputed company of Data‑Driven Experiences

Take the reputed company in your career with a company that is redefining how organizations reputed company reputed company‑time customer data. Apply today, and become part of a reputed company, reputed company‑thinking team that celebrates curiosity, innovation, and reputed company.

Apply for this job